Technical Product Content Manager

Level: 5
Salary band: $100,000-$120,000
Bonus: 10% performance-based, discretionary
Location: Hybrid - work in our Cambridge, MA office up to 2x/wk

Join Automata: Revolutionizing Life-Sciences Through Automation

At Automata, we are transforming how scientists work. Our mission? To make automation accessible to every lab in the world. From drug discovery to diagnostics and synthetic biology, we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.

But we’re more than just a company building automation tools. We are a team of innovators, engineers, and storytellers, united by a passion for simplifying complexity and making high-tech solutions intuitive, accessible, and scalable. Our LINQ platform combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most: pioneering the discoveries that change lives.

Now we’re looking for a Technical Product Content Manager to empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence.

Why This Role is a Game-Changer

📖 Knowledge is Power—And You’ll Shape How It’s Delivered
The LINQ Workcell is a sophisticated system, designed to redefine lab automation. But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential.

⚡ Automate the Learning Curve
Life sciences automation is evolving faster than ever, and our content systems need to keep up. You’ll blend content strategy, automation, and in-product knowledge delivery to ensure that learning is intuitive, documentation is effortless, and user satisfaction is sky-high.

🌍 Scale Your Impact Globally
Your work will directly impact scientists, researchers, and lab operators throughout North America and the EU—helping them navigate complex automation systems with clarity and ease. By building scalable, intelligent knowledge frameworks, you’ll bridge the gap between cutting-edge technology and human understanding.

Your Mission: Build a World-Class Knowledge Ecosystem

In this role, you will be responsible for creating and delivering next-generation product content, ensuring that users can operate LINQ workcells with confidence—anytime, anywhere.

Your Core Responsibilities

📝 Content Creation & Management (30%)

• Develop clear, concise, and engaging documentation, including user guides, FAQs, API references, and troubleshooting resources.
• Ensure content is tailored to different user personas, from lab technicians to automation engineers.

📚 Knowledge Management (20%)

• Architect intelligent knowledge repositories with structured taxonomy, tagging, and governance frameworks.
• Ensure information is easily searchable, logically organized, and continuously optimized based on usage data.

🤖 Automation & In-Product Content Delivery (20%)

• Implement AI-powered, automated content generation tools to keep documentation up to date at scale. 
• Integrate contextual in-app help and knowledge systems to provide internal and external users with answers precisely when they need them.

🔍 Quality Assurance & Optimization (15%)

• Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.
• Establish high editorial standards to maintain accuracy, clarity, and relevance across all documentation.
• Regularly audit and update know