E-Commerce Manager - TJC

Join the TJC team as and help drive the success of one of the UK's biggest omnichannel retailers! At TJC, they offer a wide variety of products including jewellery, home, beauty, fashion, gemstones, and lifestyle accessories, making us the go-to destination for customers of all occasions and budgets.

As a member of their team, you will have the opportunity to work with a dynamic and dedicated group of professionals who are committed to delivering great value and quality design to our customers. With a reach of over 25 million UK households via live television shows 24/7/365, they pride themselves on our convenience and accessibility, giving customers easy access to a shop with us through TV networks, our website, mobile app, and smart TV devices.

Whether you’re from a media background, a sales guru or an IT whizz, TJC could be just the place for you. They want enthusiastic team players that love what they do. Someone who will be an integral part of the TJC machine, helping the continued success of the brand.

They love to work with enthusiastic team players who like to be an integral part of the TJC machine, helping the brand's continued success.

Their Purpose: Delivering joy.

Their Vision: Be the Value Leader in the Electronic Retailing of Jewelry and Lifestyle Products.

Their Mission: To deliver one million meals per day to children in need by 'FY31' through their one-for. one meal program: your purchase feeds…

Their core values are:

🟠Positive Attitude → They are never merely satisfied with what they are achieving on a day-to-day basis and are always looking to strive more and more.

🟠Team Work → They work together to meet the customers' needs and help the company grow and succeed as a collective.

🟠Honesty → A promise of quality at market-beating prices is what is the aim of TJC. You get what you see and that is how they promise loyalty.

🟠Commitment → They aim to deliver quality products & satisfaction with perfection and love as a community to their customers.

🟠Passion → They inspire excellence and find creative ways to eliminate impediments for encouraging growth with passion while fueling themselves with the hunger to do better each day.

TJC is seeking a strategic and analytical professional to occupy the role of the E-Commerce Manager to lead its brand and product initiatives in the US, UK & Germany regions.

As an E-commerce manager, you will work on various product initiatives to drive business growth and customer satisfaction. One such initiative is Tamsy, an e-commerce platform that aims to bring flattering fits and fun fashion to women of all shapes and sizes. The platform offers a wide range of clothing options, from casual to formal wear, as well as accessories, with new arrivals added daily. Tamsy also places an emphasis on affordability, making it easy for customers to build a complete ensemble. Additionally, Tamsy is committed to giving back to the community, by supporting the futures of children, protecting and improving the Earth, and promoting fairness and equality. As a member of the team, you will play an integral role in driving the success of Tamsy, by managing and leading a team, communicating effectively, and thinking strategically about organizational design and team building.

More specifically, as the E-Commerce Manager, you will:

• Strategically position the brand and product initiatives in the US, UK & German regions, taking into consideration consumer motivation and market trends.
• Develop an in-depth understanding and insights into categories and shoppers at a micro and macro level.
• Collaborate with other teams including buying department and customer service.
• Create, implement, and execute a digital-first strategy to increase brand and product consideration.
• Establish, set, and monitor KPI metrics related to P&L, acquisition, and engagement.
• Oversee customer acquisition strategies on platforms such as Facebook, Instagram, TikTok, Google, YouTube, paid social advertising, Affiliate marketing, and SEO.
• Manage digital partnerships, collaborations and influencer marketing.
• Oversee website experience and e-commerce activities, improve and monitor conversion rate.
• Report on, manage and improve analytics and insight.
• Review and evolve efficient processes to ensure the team can execute tasks effectively taking into consideration key priorities and deliverables.
• Demonstrate people leadership through annual goal setting, one-to-ones, skip Level interactions, half-yearly appraisal, development goals, coaching and mentoring to support team engagement and to develop a high-performing team culture.
• Perform ad hoc duties as required.

You will report to the Vice President of Operations, Shop