IT Infrastructure Specialist

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. 

 

We lead with innovation, technology, and a promise to deliver an exceptional experience every time. 

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. 

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

 

Compensation: $60,000-$70,000

 

What You’ll Do:

• Dealer Application and System Management

   

• Support and Maintain Dealer Applications and Systems

   

• Be able to articulate information, requirements, and expectations effectively across multiple audiences

   

• Collaborate with business stakeholders and SMEs to create comprehensive user requirements

   

• Translate business user requirements into technical documentation for IT Services

   

• Support the business through standardized business process management methodologies (by request)

   

• Plan and execute third-party application integrations

   

• IT Support Execution

   

• Partner with non-IT SMEs to establish inter-departmental collaboration

   

• Design, plan, and project manage application and solution implementations

   

• Provide effective Project Management methodologies, as needed

   

• Maintain documentation standards

   

• Help develop and maintain Walser’s SharePoint Online environment

   

• Develop and maintain IT Information Resources

   

• Employee Development

   

• Help improve IT learning & development methods for IT and non-IT employees (training)

   

• Create, edit, and publish instructional media for both IT and non-IT audiences

• Audit existing IT employee processes for enhancement and efficiency opportunities

   

• Maintain ticket system

   

• Monitor ticket queue for new requests

   

• Work Tier I & II Issues

   

• Create tickets for issues reported by phone or walk-in

• Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

 

What You Bring:

• Display excellent customer service through verbal and written communication

   

• 2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience

   

• At least 2+ years of IT Services experience preferred

   

• Microsoft SharePoint experience a plus

   

• Dealership Support Experience a plus

   

• Must have excellent collaboration and teamwork skills

   

• Must be able to manage changing priorities and the ability to handle multiple tasks simultaneously

   

• Able to understand long-term goals and how current goals/results impact success

   

• Able to interact and work with others as part of a team and understand how their work supports the team’s goals

   

• Must have a valid driver’s license and acceptable driving record

 

What’s In It For You? 

• Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage) 

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away 

• Career Growth & Opportunity for Advancement 
  We promote from within and provide clear career paths, mentorship, and opportunit