Technical Writer - ON-SITE

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Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for a specific group of products or systems.

Who we are:  
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. 

How we work: 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Siemens Healthineers Molecular Imaging is searching for a Technical Writer to create technical content for servicing PET/CT products. This group works concurrent to and integrated with the clinical product development processes. This team focuses on technical documentation, driving efficiency gains and excess cost reductions within projects and sustaining activities, driving serviceability topics, service replacement parts and support requirements for the initial delivery of a new product as well as sustaining the technical documents of the installed base of products.

Responsibilities for the successful candidate

• Draw from engineering documents, CAD models, and interactions with engineers to create and revise written and animated technical procedures (installation, repair, maintenance, etc.) for hardware and software.
• Work with subject matter experts to gain a deep understanding of products and services and translate complex information into polished content.
• Develop content in alternative media forms, with consistent voice across all documentation
• Test and validate service procedures involving Software, Hardware and Remote Service on physical systems.
• Performing updates to our servicing procedures to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
• Evaluate and prioritize changes and corrections submitted by field technicians.
• Collaborate with Design & Development Teams, Marketing, Sales, Field Service.
• Participate in and/or lead productivity initiatives.

Qualifications for success in this role

• Must have three to five years of experience in technical writing or similar field. Experience with structured writing tools a plus (e.g. Cosima or ArborText).
• Bachelor’s degree in a technical (computer science, engineering) or communications field or equivalent experience.
• Must have hands-on experience with complex mechanical and electrical systems. Experience with medical imaging systems (PET, CT, SPECT, MR) a plus.
• Must have excellent communication skills, particularly in writing.
• Experience with CAD and BOM structures. Teamcenter and SAP a plus.
• Knowledge of PTC Vuforia Studio (or similar) a plus.
• Experience animating 3D models, video editing, and keyframing a plus. Experience with Creo Illustrate a plus.

This position is best suited for individuals that possess these attributes:

• Are curious and eager to learn technical concepts and pursue emerging technologies such as Extended Reality.
• Perform well in deadline driven projects.
• Detail oriented.
• Possess excellent time management and project organization skills.
• Self-starting and can work with minimal direction.

Relocation assistance can be offered for the qualifying candidate.

The pay range for this position is $100,000 - $110,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 8% of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including pai