Corporate Accounts Manager

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Corporate Accounts Manager. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What you will do in the position:

• Development and Management of Corporate Accounts
  
  • Effectively develops and manages Corporate accounts to increase revenues for both equipment and services.
  • Makes recommendations to HSC management on how corporate accounts should be targeted.
  • Continuously researches how corporate accounts are organized to maximize our effectiveness in working the account and conveys that information to the entire sales organization.
  • Provides support to assigned accounts in answering inquiries about HSC products and services.
  • Gets new products and product revisions tested and approved in a timely manner.
  • Ensures corporate sales and service revenue, as well as business goals, are met.
  • Creates and maintains proper catalog and parts pricing to meet customer needs and requirements.
  • Works with internal departments to develop processes for product and service rollouts.
• Relationship Building and Management
  
  • Works with existing relationships and develops new relationships to gather necessary information ensure proper account management and support.
  • Maintains regular communications via email, phone and in-person visits with existing corporate contacts.
  • Develops new relationships within other departments at accounts where HSC may not have current relationships.
  • Maintains an active database within the HSC network for all contacts and communications with accounts, ensuring account records are up-to-date and accurate.
  • Determines customer purchasing processes and looks for market and account initiatives that provide opportunities for additional equipment and service sales.
  • If applicable, works with buying arms and third party facility management companies to develop process for ordering and servicing HSC products for the customer.
  • Provides an update for assigned accounts regarding competitive analysis and reporting on a quarterly basis, at a minimum.
  • Obtains a current list of franchisees (to include, where possible, address, phone number, email and number of locations) on an annual basis, at a minimum.
  • Attends trade shows as assigned.
• Support of Service Groups, Regional Sales Managers, and Sales Staff
  
  • Works with Technical Support group to provide resolution and follow-up to escalated issues.
  • Develops and maintains Installation, Service, and Escalation process for each account.
  • Attends, either by phone or in person, regularly-scheduled meetings.
  • Works with the Accounting Department to ensure assigned accounts are currently in good standing with relation to invoices and credits.
  • Reviews, on a quarterly basis at a minimum, Corporate EMA coverage to ensure that all EMAs are current and determines opportunities for product upgrade or abuse.
  • Assists sales personnel in resolving problems and answering questions regarding assigned corporate accounts.
  • Provides Regions with key corporate and regional contacts, reports containing new store development and remodels, and notifications of upcoming corporate campaigns and initiatives.
• Performs all other job functions as assigned.

What you will need to succeed:

• Qualifications
  
  • Knowledge of related electronic equipment.
  • Excellent written, verbal and organizational skills.
  • Ability to use a PC with windows based software.
• Experience
  
  • 3+ years related, with minimum of 2 years sales experience.
• Education
  
  • AA Degree (2 years college) - Preferred
• Travel: up to 40%