Commercial Operations Analyst, Quoting

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking Commercial Operations Analyst supporting both our sales and finance teams. You will serve a mission critical function structuring complex multiple-element quotes that execute the company’s financial objectives. You will be responsible for analyzing and researching existing customer contracts to accurately identify customer performance obligations and to build appropriate invoicing structures. You will develop a detailed understanding of Axon’s Quote-to-Cash process and build quotes that ensure accurate fulfillment and invoicing to deliver a world a class customer experience.

This position reports to a Commercial Operations Manager. In addition to working daily with sales reps, you will partner with our Commercial Controllership, Accounts Receivable, and Order Processing teams.

At Axon, our goal is to make each individual feel valued for their contributions to the company’s mission, to protect life and truth. We are looking for smart people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.

What You’ll Do

Location: Hybrid in Boston, MA, Atlanta, GA, or Washington, D.C. 

• Structure complex deals for key accounts by working cross functionally with Sales and Finance to ensure efficient delivery to customers and accurate financial outcomes
• Become a Subject Matter Expert in diverse array of innovative products and develop an extensive understanding of Axon products and bundles
• Provide support and guidance to sales representatives on best practices for deal formats and non-standard quote requests inclusive of excel file supplements and custom reports
• Prepare thorough and accurate research files utilizing multiple data sources to support Axon’s contract modification process, and document conclusions to ensure company procedures are followed end-to-end
• Ensure Axon’s customer relationship management system Saleforce.com accurately reflects customer specific contractual elements related to custom contract terms, pricing, invoicing and discounting
• Test new product introductions and system updates to ensure business process changes are executed smoothly and timely
• Work closely with our business partners across Sales, Commercial Controllership, Order Processing, and Accounts Receivable to ensure deals are executed in our systems timely and accurately
• Other duties that may arise

What You Bring

• Bachelor’s Degree or equivalent experience
• 3+ years experience in sales operations, pricing or commercial operations role
• Finance orientation with an excellent attention to detail, especially with data sets
• Salesforce.com CRM platform experience (CPQ preferred)
• Willing to work overtime hours when required especially during peak seasons of the year
• Demonstrated experience in Microsoft Excel including but not limited to pivot tables, lookups, sumifs, what-ifs, templatization, data table refreshes, and general formulaic file builds
• Clear and concise written & verbal communication
• Time & deadline management
• Strong analytical skills
• Teamwork & collaboration-oriented
• Able to take initiative, ownership, and be proactive in their daily work
• Comfortable with conflict resolution & persuasion
• Should have a service mentality
• Able to work in a fast paced environment

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay,