ServiceNow Quality Assurance Engineer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
 
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
 
Join us to drive positive, lasting change that moves missions and the government forward!  

Key Responsibilities:

• Ensure all products, processes, and documentation comply with quality standards
• Participate in root cause investigations and support corrective and preventive actions
• Review technical documentation, inspection records, and test data for accuracy
• Support continuous improvement initiatives to enhance quality performance
• Maintain quality metrics, track nonconformances, and prepare reports
• Collaborate with engineering, operations, and compliance teams to resolve quality issues
• Conduct internal quality audits and provide support for external audit activities to ensure compliance with quality management standards and continuous improvement
• Oversee QA quality reviews, reconciliation, CI lifecycle states, normalization, and compliance with federal program standards
• Liaise with Government stakeholders on quality assurance (QA) and configuration management to ensure quality standards and effective process control are maintained

Here's what you need:

• Bachelor’s degree in computer science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree)
• 5+ years of IT experience, with at least 2–5 years of experience in quality assurance, quality control, or compliance-related roles
• Experience with ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling

Bonus points if you have:

• Previous experience working with Federal Government programs
• Experience with:
  • AWS, Jenkins, Sharepoint
  • Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service)
• Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub)
• Lean Six Sigma Green Belt (CSSGB)/Six Sigma Black Belt (CSSBB) Certified

Eligibility Requirements: 

• US Citizenship required

 

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:$84,900—$160,200 USD   What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people wh