Site Quality Complaints Coordinator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Site Quality Complaints Coordinator

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Production areas that are clean, well-lit and temperature-controlled
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plan
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs, Medical Benefits start day 1
• Vacation – 120 hours of accrued vacation (1st yr is prorated) + vacation buy program + 3 personal days + 10 paid holidays
• Retiree Healthcare program
• Robust 401(k) retirement savings with a generous company match
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A stable company with a record of strong financial performance and history of being actively involved in local communities
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Tipp City, OH location in the Abbott Nutrition division. Our Nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

Tipp City, Ohio, is one of Abbott’s newest nutrition manufacturing facilities with technology that enhances production efficiency and product quality. Join us and you’ll be part of a family that’s dedicated to innovation and excellence and dedicated to nourishing millions of families around the world.

What You'll Work On

As the Site Quality Complaints Coordinator, you’ll have the chance to work autonomously to evaluate complaint documentation and investigation information to determine what level of further investigation, if any, is required to determine a possible failure of a device/product, labeling, or packaging to meet any of its specifications. You will conduct final closure review of complaint case information and review complaint case information for correct application of procedures, codes and documentation where returned product investigation is not required in a uniform and timely manner. 

The position works under the direction of the Quality Systems Supervisor or Manager.  Customer complaints is an area of high regulatory exposure.  A properly handled complaint may restore customer loyalty while an improperly handled complaint may mean loss of business, litigation, adverse media attention or a product recall.  This position requires meticulous attention to detail of the information to be reviewed in the complaint handling process to minimize risk for error. 

• Complete all tasks associated with the complaint process by target dates
• Enter Complaint investigation information in the Trackwise Complaint database, assuring that the information is in an audit-ready state
• Effectively communicate with Corporate, Division and Operations/QA Management
• Partner with site Quality Systems, Compliance Manager, Sanitation Manager, Quality Engineers and CAPA Coordinator
• Develop complaints data for site Quality Management Reviews/MBR
• Maintain files per Abbott Record Retention policies
• Complete batch record reviews
• Coordinate cross-functional team investigations with Subject Mat