Assistant Director

Job Title: Assistant Director 

FLSA Status: Full Time - exempt
Reports to: NCS Director 

Schedule:  Monday-Friday 
Supervises: Program Manager/Supervisor, Facilities Manager, Lead Resource Navigator

Rate of Pay: $64,480 - $74,880 annually

Closing Date: 06/07/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function:
The assistant director is part of a leadership team that includes the Transformational Housing director, the clinical case management team lead, the case management lead, the staff supervisor, and the maintenance staff manager. The assistant director's primary role is to support the Director in managing the temporary housing site and navigation center, work in conjunction with the staff supervisor to hire staff, cultivate relationships in leadership to work with in colla6oration with the case management team,
and implement all training, policy, and procedures. The ideal candidate has strong interpersonal collaboration skills, motivational skills, the ability to have difficult conversations, time management skills, and the ability to work with a very diverse population.

Duties and Responsibilities:
1. Have a passion for the Mission Statement.
2. Lead and manage site staff to create a positive environment for staff and residents.
3. Lead the team in hiring, training, and program development.
4. Manages HR related issues, including staff discipline and conflict resolution.
5. Train staff to be proficient in responding to simple and complex situations while using trauma-informed care and crisis intervention strategies.
6. Oversees staff schedules, manages payroll, and assesses appropriate staffing levels.
7. Provides support and insight into improving policies, forms, procedures, outcomes etc. with Director to align program functions.
8. Develop, maintain, monitor, evaluate, and enforce policies, procedures, and rules.
9. Mediate and resolve client complaints and incidents.

10. Maintain and ensure the site is being fully used for the community.
11. Initiate networking relationships with appropriate community and service agencies.
12. Encourages and develops coordinated access/connection for residents with necessary community services.
13. Create opportunities and space for the provision of services and training by community partners.
14. Attend trainings, workshops, seminars, community events, and conferences related to this position.
15. Responsible for maintaining confidential, professional boundaries with all clients.
16. Work with volunteers, interns, staff, and outside agencies to facilitate program activities.
17. Bilingual English/Spanish preferred.
18. Work a flexible schedule, including some evenings/nights every week.
19. Responsible for Director duties when the Director is absent.
20. Other duties as assigned.

Education, Experience, Skills, Qualifications:

• Bachelor's degree required. Master's degree in a related field preferred.
• At least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required.
• 2 years' experience leading or managing a team.
• Customer service experience; effective communication and people skills.

• Experience with trauma-informed care and crisis management techniques preferred.
• Must have experience supervising staff, working with the housing displaced, and culturally diverse populations.
• Must have current certification in first aid /CPR skills or obtain them within six months of hire.
• Must have crisis intervention and non-violent mediation skills, show respect for other employees. a