Field Service Technician

 

For over 30 years, AMAROK has been the nation’s leading provider of highly advanced perimeter security solutions, protecting over 7,000 commercial and industrial properties. Our multi-layered security system relentlessly stops would-be thieves where The Electric Guard Dog™ starts. 

Now is the perfect time to grow your career by joining our expanding Field Operations team! As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles, ensuring the security and functionality of our systems nationwide. 

Approximate Year-End Pay Range: $70,000 – $90,000 per year, based on an hourly wage. Actual compensation is determined by experience, skill set, travel requirements, and geographical location. 

Key Responsibilities 

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance. 

• Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed. 

• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work. 

• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support. 

• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing. 

• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently. 

• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines. 

• Track and submit expense reports in compliance with company policies. 

Requirements & Qualifications 

• Must be available to travel Monday–Friday weekly 

• Valid Driver’s License  

• At least 2+ years of hands-on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus) 

• OSHA certification and/or familiarity with OSHA compliance is strongly preferred 

• Ability to lift and maneuver heavy objects as needed & safely climb a ladder up to 30 ft. 

• Ability to operate various forms of power equipment such as: aerial lifts, concrete saws, jack hammers, augers, mixers, etc.  

• Strong ability to analyze and troubleshoot system issues effectively 

• Basic Math Skills – Necessary for measuring, calculating, and troubleshooting system configurations 

This is an exciting opportunity to join a rapidly growing team and make a direct impact on securing businesses across the country. If you are a self-motivated professional with a passion for service, we want to hear from you! 

Benefits: 

• Excellent benefits package (Medical, Dental, Vision) 

• Tuition Reimbursement Program 

• Company vehicle and company paid travel expenses 

• Highly competitive pay (windshield time paid) 

• Short & Long-term disability 

• Life Insurance 

• Flexible Spending Account (Section 125) 

• Matching 401K retirement plan 

• Excellent training 

• Ca