Vice President of Sales (Central US)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As the VP of Sales (Central) at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within the Central US. You will lead a team of Account Executives, establish strong relationships with key clients, and contribute to the overall success of the company.

Key Responsibilities:

• Sales Strategy and Planning:

  • Develop and implement a comprehensive sales strategy aligned with PolyAI's business goals and market opportunities

  • Define and monitor sales targets, KPIs, and performance metrics

  • Continuously assess market trends and competitive landscape to adapt and refine the sales approach

• Team Leadership:
  

  • Recruit, mentor, and lead a high-performing sales team

  • Foster a culture of collaboration, accountability, and continuous learning within the sales organization

  • Provide guidance and coaching to maximize the team's potential

  • Ensure the team is enabled on product, industry landscape, and internal process

• Customer Relationship Management:

  • Build and nurture strong relationships with key customers, partners, and stakeholders

  • Understand customer needs, challenges, and pain points to tailor solutions and maintain high levels of customer satisfaction

  • Act as a trusted advisor to clients, ensuring they realize the full value of PolyAI's solutions

  • Work closely with Customer Success to deliver high renewal and upsell rates

• Revenue Generation:

  • Drive revenue growth by meeting or exceeding sales targets and quotas with strong linearity

  • Identify and pursue new business opportunities and partnerships

  • Negotiate and close complex, high-value deals

  • Realize a high participation rate across the team

• Market Analysis and Insights:

  • Stay informed about industry trends, competitive developments, and emerging technologies in the conversational AI space

  • Utilize market insights to inform product development and sales strategies

• Reporting and Analytics:

  • Implement robust sales reporting and analytics tools to track performance and provide regular reports to the executive team

  • Use data-driven insights to make informed decisions and optimize sales processes

We’d love it if you have:

• Experience selling Contact Center/Customer Experience solutions to enterprise-level organizations

• 5+ years of leadership experience

• Experience with AI solutions in the contact center or customer experience space

• Experience selling direct to customers and via alliances/channel partnerships

• History of achieving quota as a leader and individual contributor

• Knowledge of industry landscape

• Experience selling on technical and value differentiators
  
  
  
  We provide a competitive salary range for this role, which is $380,000-$420,000 OTE depending on level and experience. Please note this range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
  
   

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to c