Chat & Text Supervisor Bilingual, Spanish – Per Diem

Chat & Text Supervisor Bilingual, Spanish – Per Diem (Olympic Suicide Prevention Center)

This is a remote position. The pay for this position is $30.00 per hour with $5.00 overnight differential.

Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. The preferred availability is from 9:00 AM – 5:00 PM PST.

This role requires a four-week remote training at the start of employment. The training occurs Monday-Friday, 9:00a-5:00p PST.

About Didi Hirsch   

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.    

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.  

 Summary

As a Chat and Text Supervisor at Didi Hirsch, you will be instrumental in overseeing and supporting a dedicated team of counselors who provide critical crisis intervention services via chat and text. Your role will ensure that these services not only meet the highest standards of care but also adhere to all relevant contracts, policies, and guidelines, fostering a safe and supportive environment for Spanish-speaking individuals in crisis.

 

Primary Duties

• Manages and supports Spanish chat and text flow on the Crisis Line.
• Ensures the Spanish Bilingual Chat and Text counselors follow program standards, contracts, policies, procedures and guidelines.
• Listens and monitors Spanish Bilingual Chat and Text Counselor’s chats and texts.
• Researches and locates appropriate resources as applicable to assist Spanish Bilingual Chat and Text Counselors, while they are actively on a chat or text.
• Make determinations regarding possible mandated reports and emergency interventions, with the support/consultation from the On-Call Supervisor.
• Initiates debriefing sessions as needed with Spanish Bilingual Chat and Text Counselor(s) after completing a chat or text.
• Identifies Spanish Bilingual Chat and Text counselor training needs and provides individual support.
• Provides input and feedback for performance evaluations for Spanish Bilingual Chat and Text Counselors
• Provides input and feedback for evaluations of Spanish bilingual crisis chat and text counselors.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch.
• Participates in Suicide Prevention Center training activities.
• Takes Spanish chats and texts, as needed to support program needs
• Completes safety assessment, safety planning, de-escalation, and follow-up with Spanish Chat/Text visitors
• Maintains accurate and detailed Spanish chat and text report documentation in real time.

 

Position Requirements

• Must be fluent in reading, writing, and speaking both English and Spanish.
• Possess a high school diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
• Able to efficiently use laptop computer to include Microsoft Office Suite and crisis line software.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including Counselor supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues.
• Have basic supervisory skills sufficient to