Help Desk Technician (Tier 1)

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><h3><strong>The role</strong> </h3> <p>We are seeking a reliable, tech-savvy, and customer-focused <strong>Tier 1 Help Desk Technician</strong> to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is <strong>fully on-site (5 days a week)</strong> and requires a hands-on approach to assisting employees with day-to-day technical issues and setups.<br><br><span data-ccp-props="{"335559685":720,"335559991":360}">You’re welcome to work in our office in <strong>Amsterdam.</strong></span><br><br></p> <p><strong><span data-ccp-props="{"335559685":720,"335559991":360}"><span class="TextRun MacChromeBold SCXW95146830 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95146830 BCX0" data-ccp-charstyle="Strong">Your responsibilities will include:</span></span></span></strong></p> <ul> <li>Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.</li> <li>Log, categorize, and prioritize all incoming support requests in the IT ticketing system.</li> <li>Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network).</li> <li>Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.</li> <li>Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.</li> <li>Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.</li> <li>Maintain and update ass