Manager, API Governance

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Manager, API Governance

Requisition Number

R7158 Manager, API Governance (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager Remote. Join us and support CSAA IG in achieving our goals.    

Your Role:

The API Governance Manager will lead the design, implementation, and evolution of enterprise API governance practices tailored to the unique needs Personal & Commercial Lines insurance industry.

Your work:

This role ensures API development aligns with business strategy, compliance standards, and industry best practices, while enabling digital transformation and enhancing customer and agent experiences. The manager will foster a high-quality API ecosystem supporting policy servicing, claims management, underwriting, and partner integrations.

Strategy & Framework Development 

• Develop and maintain an API governance framework aligned with core insurance functions—such as policy administration, billing, claims, and underwriting—and the company’s digital roadmap. 
• Define standards and reusable patterns that ensure consistent, secure, and performant APIs supporting mobile apps, agent portals, and third-party integrations. 
• Create and enforce versioning, lifecycle, and contract management policies tailored for regulated insurance workflows. 
• Balance the need for innovation in customer experience with robust controls required for regulatory compliance and data privacy. 

Implementation & Adoption 

• Collaborate with product, engineering, and business teams to embed governance into development processes across policy and claims platforms. 
• Champion governance adoption by tailoring education and documentation for technical and non-technical stakeholders in insurance domains. 
• Operationalize API design and review workflows to accelerate delivery while maintaining consistency and oversight. 
• Ensure all APIs are cataloged and discoverable in internal developer portals, particularly those enabling agent, policyholder, and claims system interactions. 

Observability, Quality & Performance Management 

• Define observability standards for APIs with a focus on operational stability during high-volume events (e.g., weather-related claim spikes). 
• Monitor key performance indicators (KPIs) such as uptime, latency, error rates, and usage trends across business-critical APIs. 
• Support initiatives that improve system scalability, customer experience, and cost efficiency through API Performance Management (APIPM). 
• Conduct regular assessments of API quality and maturity using industry-recognized models (e.g., API-m-FAMM), tailored to the insurance value chain. 

Cross-Functional Leadership 

• Chair the API Governance Committee, ensuring alignment across IT, actuarial, underwriting, claims, and compliance stakeholders. 
• Partner with cybersecurity, legal, and compliance teams to ensure APIs adhere to U.S.-specific regulations (e.g., GLBA, NAIC Data Security Model Law, state-level data privacy laws). 
• Act as the liaison between business and technology groups for API strategy, prioritization, and best practices. 

API Portfolio & Lifecycle Management 

• Maintain a comprehensive view of the API portfolio, particularly integrations with core systems (e.g., Guidewire, Duck Creek, or custom policy/claims platforms). 
• Ensure consist