Group Product Manager - Customer Growth

This position is a hybrid role requiring employees to work from our headquarters location in Seattle, WA every Tuesday and Wednesday, and remote all other days.

Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying, selling, and renting process. 

The Customer Growth team plays an integral part of the overall Redfin’s business. We convert Redfin’s 50M+ unique monthly visitors to Redfin customers by requesting a tour / selling consultation with Redfin real estate agents in order to initiate their home buying or selling journey. We look for opportunities to effectively merchandise our service offerings and benefits to Redfin visitors throughout our website, app, and emails. We also look for opportunities to streamline the checkout flow to request tour or selling consultation service, while setting clear expectations around the next steps. Since these opportunities are so foundational to Redfin’s overall success, this role will collaborate closely with a number of teams across Redfin. 

That’s where you come in. We’re looking for a talented Group Product Manager to oversee the contact conversion product team and drive more customer growth on website, app, and emails. Your vision and solutions will directly and significantly impact Redfin’s profitability. You’ll be in charge of offering Redfin services to as many Redfin visitors, balancing between iterative experiments and bigger bets with many layers of risk and ambiguity. 

The Role

• Manage, mentor and a develop a team of Product Managers. 

• Build a culture of ownership, customer empathy, and data informed decision making.

• Build a vision and product strategy, while driving a cross functional and leadership alignment. 

• Forge roadmaps, requirements, and product designs, setting concrete goals to measure team success.

• Work with stakeholders across businesses to build a cohesive experience, navigate tradeoffs, and drive business results.

• Define and execute on the product roadmap with your team, rallying a cross-functional team of engineers, designers, marketers, and analysts to ship world-class products.

• Influence engineering leaders on technical directions that have strategic impact.

• Dive deep into data with analysts to offer critical insights and execute on product improvements.

• Effectively communicate progress, outcomes, and recommendations to executives through clearly written narratives and reviews.

• Improve the company’s best practices and mechanisms as a senior Product leader on the team.

Who You Are

• Passionate about Redfin's mission.

• 8+ years of Product Management experience working with a team to build and deliver new products or experiences, preferably with an MBA degree.

• 4+ years of managing Product Managers and Senior Product Managers.

• Able to influence executives and entry-level employees alike across multiple functions.

• A Learner. You’ve demonstrated an ability to quickly develop subject matter expertise in a complex area.

• Someone with deep customer empathy. You can listen to users, understand their key problems, and develop intuitive solutions to these problems.

• You have a track record of working on innovative problems that are ambiguous at the outset, simplifying complexity into something actionable.

• Great communicator. You can distill a challenging problem into its essential elements, and clearly communicate your vision to the team and executives.

• Analytical. You’re data-driven at your core, and aren’t afraid of rolling up your sleeves to take on a complicated analysis. You are able to articulate complex issues in a simple way.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $189,700.00 - 284,000.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 3