Sr. Partner Sales Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Partner Sales Manager
Department & Team: Indirect Team
Reports to: Sr Director – Partner Sales
Location: Remote USA - Flexible

Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences?

We are seeking a Sr. Partner Sales Manager to grow our indirect channel with key focus partners in support of Genesys' revenue goals. This role involves nurturing strategic partnerships, generating partner opportunities and driving those opportunities to successful closure.

The Sr. Partner Sales Manager is a critical role in our sales organization encompassing all aspects of sales for a small number of key national partners including pipeline development, forecasting and sales execution in partnership with Genesys account teams.

The responsibilities include the overall leadership vision and direction of the relationships to include Quarterly Business Reviews, all deal-level communications, marketing and event sponsorship planning and execution, activity reporting and goal setting, as well as showcasing differentiated value internally for your partners.

We look for individuals who have a proven track record of overachieving and who love to WIN!

Why Work for Genesys?

• Be part of a collaborative team with industry leading technology
• Serve as a thought leader with your assigned partners and the outward to the market as a whole
• Manage relationships with partners to ensure opportunity, pipeline and deal flow required to meet revenue targets.
• Keep partners up-to-date and informed on Genesys product changes and strategy along with your solution consultant
• Coordinate and collaborate with cross-functional teams (including solution consulting organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners.
• Lead sales enablement to Partner Sellers on products, processes and sales tools.
• Align the regional sales organizations with relevant partners through targeted demand generation and alignment activities.
• Leverage regional Partner managers to drive in market pipeline and sales execution
• Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the sales process.
• Accurately track forecast, MEDDPICC-driven sales process and deal closure with your partners
• Proactively hold partners accountable to KPIs including sales and technical training, revenue goals and renewal timing

What do you need to have?

• Experience building and managing multiple partner relationships
• 5+ years of sales management and sales experience
• CX, CCaaS or AI experience is a plus
• Understanding of opportunity qualification, leading a sales cycle and accurate forecasting
• Interface at all organizational levels maintaining strong working relationships across cross-functional teams
• Extremely strong organizational and time management skills
• BS or BA degree or equivalent work-related work experience
• Ability to travel up to 40%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$92,700.00 - $181,900.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Developmen