Patient Care Coordinator, Specialty - Evernorth

Must reside in Pennsylvania, Ohio, and West Virginia to be consider for the position.

On‑Site Training:
This role requires 6-8 weeks of on‑site training at the following location:
1001 Oakdale Road, Oakdale, PA 15071

Responsible for supporting the clinical management and refill coordination of specialty pharmacy patients under the supervision of a licensed pharmacist. This role involves direct communication with patients, caregivers, and healthcare professionals to ensure accurate and timely delivery of medications.

Responsibilities

• Coordinate patient deliveries by making outbound and receiving inbound calls from patients, caregivers, and medical staff.
• Conduct follow-up calls as directed by a licensed pharmacist.
• Assist the specialty pharmacy team with tasks such as:
  • Evaluating product usage
  • Managing and documenting supply inventory
  • Setting up medication orders
  • Performing verbal patient assessments
• Maintain and update patient records, medication profiles, and complete assessments under pharmacist supervision.
• Accurately document all interactions in patient medical records.
• Meet or exceed quality and productivity standards (e.g., 100–125 form setups daily).
• Deliver exceptional customer service and maintain a professional, service-oriented approach in all interactions.
• Act as a liaison between specialty pharmacy, operations, and patients, caregivers, or medical professionals.
• Adhere to system-wide competencies and behaviors.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED required.
• Pharmacy Technician Certification preferred.
• Prior experience in specialty healthcare preferred.
• Proficiency in Microsoft Office Suite.

As part of Evernorth Health Services, this role supports CarepathRx within 
our Pharmacy and Care Delivery organization. Our team focuses on 
specialty pharmacy and infusion services in partnership with hospitals and 
health systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.