Manager / Director of Communications

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role 

Charlie Health is seeking a communications leader to support and expand our external and internal communications efforts. This individual will play a key role on the Charlie Health marketing team, helping shape and share our most important company and executive messages with key audiences. The ideal candidate is a confident communicator with a strong background in media relations and content development, and someone who thrives in a fast-paced, mission-driven environment.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to help build a brand that will impact millions of lives in a profound way.

Responsibilities 

• Help define and execute a comprehensive communications strategy that amplifies the brand’s story, voice, and values.
• Build and maintain relationships with key media outlets, journalists, and influencers to secure coverage and grow awareness of Charlie Health.
• Support the strategy, planning, and promotion of research, outcomes, and white papers in collaboration with our research team.
• Identify and support the development of company spokespeople across departments.
• Lead day to day collaboration with external agencies and freelance partners
• Help monitor and manage PR risks, supporting internal escalation and mitigation plans.
• Source and support thought leadership and expert commentary opportunities across earned channels.
• Track and report on media coverage, sentiment, and competitor activity to inform ongoing strategy.
• Help identify relevant conferences and speaking opportunities for executives and experts, and attend as needed.
• Contribute to internal communications efforts, including change management and organizational updates in collaboration with People and Executive teams.
• Work cross-functionally with Marketing and other teams to ensure communications efforts are aligned with broader brand initiatives.

Requirements 

• 4-8 years of experience in PR or communications
• Demonstrated success in earned media, media relations, and content development.
• Excellent written and verbal communication skills, with the ability to tailor messages for different audiences and channels.
• Experience working closely with journalists and managing proactive media outreach.
• Familiarity with crisis communications and reputation management best practices.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Strategic thinker with a collaborative mindset and desire to grow into a broader leadership role over time.

Benefit

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information The total target base compensation for this role will be between $95,000 and $165,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $95,000 and $188,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevan