Senior Field Service Engineer, 4-Stroke

Fort Lauderdale, United Statesfull_timeVerifiedPosted 7 May 2024

About the role

Parts and Field Service is now looking for enthusiastic Senior Field Service Engineers to join our skilled team in the United States of America.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

The position is open to applicants in the USA, to fully support external and internal customers in the region, as well as various other time zones. Remote work is available for qualified candidates.

This position reports to the Coordinator Field Service Resources.

Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast- paced, high performance Field Service Operations coordination team (AMER). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Accountabilities:

In this position, you will perform Service activities (such as overhauls and repairs) on 4-stroke marine diesel engines.

For us to be the best match, we expect you to have technical experience in reciprocating engine repair and overhaul.

You will also have a safety-first attitude.

Duties and Responsibilities:

Perform overhauls and repairs on 4-stroke engines.
Perform advanced mechanical, as well as system integration related troubleshooting on 4-stroke engines and ancillary equipment.
Interact professionally with customers during the work execution.
Commissioning of service products.
Onsite team leading and managing of the assigned team and related activities during the work execution.
Perform internal and external progress status of the assigned work.
Assistance in creating the Service Work Reports.
Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
Follow-up and report on the status of work orders to customers and/or internal stakeholders.
Continuously seek solutions according to best practices.

To be successful in this role, we expect you to have:

A safety-first mindset.
A passion for developing your 4-stroke knowledge to the next level.
Relevant technical education or qualifications as a combination of education and experience.
Technical experience in reciprocating engine repair and overhaul with practical problem-solving skills.
Proven experience in installation, operation and maintenance of turbochargers, pumps, heat exchangers, fuel systems, lubrication systems, cooling systems.
Interact professionally and deliver solutions to customers during the work execution.
Experience on medium speed 4-stroke engines.
Experience in working with electrical systems beneficial.

As an ideal candidate, we expect you to have:

High integrity
Passionate about people
Customer focus
Strong focus on quality and safety
Excellent communication skills (verbal and written) in languages needed to support the team
Good negotiating skills
Strong organizational skills
Team player mindset
Ability to lead persons of different cultural backgrounds
Good understand of profit and loss and cost to serve