Director, Executive Writer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we’re deploying our own technology for our digital transformation. The Now on Now Creative team writes inspiring stories, presentations, and thought leadership to enable our senior leaders and account teams share our experiences and help customers on their journeys.

As a Director Executive Writer, Content & Thought Leadership on the Now on Now team You’ll be part of a creative team that develops and writes stories for senior executives to position Now on Now digital transformation as a model for customers. You’ll have the opportunity to combine your passion about ServiceNow technology, your deep acumen of how IT organizations are run, and your cross-functional collaboration skills in a fast-paced environment to influences revenue outcomes.

What you get to do in this role:

• Define and Lead Strategy: Develop storytelling strategies that position Now on Now digital transformation as a model for customers.
• Write Executive Narratives: Create compelling narratives and presentations for executive and CxO audiences that align with Now on Now Technology priorities and product strategy while resonating with customers.
• Shape Thought Leadership: Initiate and lead thought leadership initiatives using investigative storytelling to spark industry-leading conversations.
• Amplify Transformational Stories: Discover and share transformational stories by:
  • Developing keynote presentations for global conferences, executive briefings, and industry events.
  • Leveraging deep experience in creating impactful stories using PowerPoint.
  • Steering narrative development for customer engagements, board-level discussions, and analyst interactions.
  • Facilitating strategic storytelling sessions with leaders and practitioners to ensure authenticity and impact.
  • Collaborating with creative teams to enhance stories through visual storytelling, multimedia content, and digital experiences.
• Cross-Functional Collaboration: Influence and collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement to ensure aligned and consistent messaging.
• Executive Community Building: Build strong collaborations with leaders across the organization to create cohesive executive narratives.
• Project Leadership: Operate in a fast-paced, executive-level environment, managing multiple high-visibility projects with strategic impact.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 12+ years of relevant work experience in executive communications, thought leadership, storytelling, or strategic content development.
• A proven track record in crafting high-impact narratives for C-level executives in enterprise technology, digital transformation, and technological advancements in the SaaS or tech industry.
• A deep acumen of how IT organizations are run.
• Experience in fast-paced, high-stakes environments where messaging directly influences revenue outcomes.
• Leadership in high-visibility initiatives with expertise in storytelling and content creation.
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