Principal Inbound Product Manager - Accounts Receivable Solution

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

As a Principal Inbound Product Manager at ServiceNow, you will play a crucial role in defining and collaborating with design and development teams to create our cutting-edge Accounts Receivable Solution. In this position, you will be responsible for driving the product strategy, roadmap, and feature definition to meet the evolving needs of our customers. You will work closely with cross-functional teams, including design, development, and stakeholders, to deliver a best-in-class solution that addresses the unique challenges of accounts receivable management.

What you get to do in this role:   

• Define and communicate the product vision, strategy, and roadmap for the Accounts Receivable Solution.
• Conduct market research, competitor analysis, and gather customer insights to drive product decisions and identify key market trends.
• Collaborate with stakeholders to align product strategy with business goals and customer needs.
• Collaborate closely with design and development teams to create intuitive and user-friendly interfaces that optimize the accounts receivable experience.
• Define and prioritize product features and requirements based on customer feedback, industry best practices, and business value.
• Work closely with development teams to ensure successful implementation of features and timely delivery of high-quality solutions.
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to gather feedback, address customer pain points, and validate product enhancements.
• Work closely with design teams to create compelling user experiences that meet the needs of accounts receivable professionals.
• Collaborate with development teams to ensure technical feasibility and alignment with architectural guidelines.
• Monitor market trends and industry developments related to accounts receivable management to identify opportunities for product improvement and differentiation.
• Conduct ongoing analysis of key product metrics and user feedback to optimize the performance and usability of the Accounts Receivable Solution.
• Continuously evaluate and improve the competitive positioning of the product in the market.

Qualifications

To be successful in this role you have:

• 8+ years of software product management experience.
• Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or equivalent is a plus.
• Proven track record of successfully defining and launching enterprise-grade products.
• Strong analytical and problem-solving skills, with the ability to use data and insights to drive decision-making.
• Finance industry exposure and experience with familiarity around accounts receivable processes and challenges is highly desirable.
• Strong understanding of user-centered design principles and the ability to work closely with design teams.
• Technical knowledge and experience working with development teams is desired- nice to have
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Demonstrated