Jobs and Careers

Senior Business Analyst

United States, United Statesfull_timeVerifiedPosted 6 Jan 2026

💰 $156,600/yr($104,400/yr – $156,600/yr)

About the role

Your ImpactThe Senior Business Analyst, Product Operations will support the VP of Product Operations and Product and Technology leaders of CivicPlus to deliver results that help achieve financial and organizational objectives. This individual will conduct and enable comprehensive reporting and analysis across our portfolio of products as well as key strategic and technical programs. You will collaborate with cross-functional teams to establish and uphold standards that ensure data is accessible, accurate, and actionable. This position plays a critical role in designing, maintaining, and contributing to systems and processes that empower product and technology leadership, as well as product teams, with the data they need to inform strategy, measure success, and support high-level reporting and decision-making. The ideal candidate is a self-starter who takes initiative and thrives in ambiguous, fast-moving environments. They bring strong organizational discipline, ensuring work is clearly documented, well-structured, and easily accessible to stakeholders and teammates. This individual is proactive in forming insights and recommendations, anticipating business needs and tailoring outputs to the needs of their audience. They balance strategic thinking with execution, helping teams move from uncertainty to clarity through thoughtful analysis and clear communication. About CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll DoAs a Senior Business Analyst you will:

Lead the design and integration of advanced data systems and strategic tooling to consolidate information across platforms.
Proactively identify opportunities to enhance data workflows and reporting infrastructure to meet evolving business needs as well as support executive and portfolio-wide visibility.
Develop, maintain, and present executive-level dashboards and reports that synthesize complex business, product, and technology data.
Deliver actionable insights and recommendations to senior leaders, supporting strategic initiatives and organizational objectives.
Analyze trends, risks, and opportunities across product and technology programs and provide forward-looking recommendations to guide strategy, measure success, and optimize performance.
Establish and champion data governance and reporting standards that enable consistent and accurate use of data.
Create documentation, guidelines, and best practices to scale reporting and enable teams to confidently access and leverage data.
Mentor junior analysts and product teams in leveraging data for strategic decision-making.
Partner with Financial Planning & Analysis, Revenue Operations, Engineering, and other teams to ensure integrated, consistent, and impactful reporting and facilitate collaboration and knowledge sharing to drive a data-driven culture.
Lead complex analyses to support business cases, performance tracking, understand product and hosting costs, hosting forecast, and goal measurement.
Ensure insights are effectively communicated and leveraged at all levels of the organization.
Develop and maintain dashboards and reports that consolidate and communicate key business, product, and technology data.
Provide data, analysis, and insights to support various strategic initiatives.
Support the development of scalable frameworks for evolving reporting needs within the Product and Technology team, ensuring data accuracy, operational excellence, and workflow improvements cross-functionally.
Maintain documentation and change management protocols for all reporting and analytics tools.
Other duties as assigned by leadership

What We’re Looking ForWe know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications:

Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field; Master’s degree preferred
7+ years of experience as a Business Analyst or related role, preferably in a product or SaaS organization.
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