As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary

The Sr. Service Sales Manager is responsible for leading the U.S. Service Contract Sales team to drive profitable growth across the installed base of flow cytometry instrumentation. This role leads a team of 6–7 Service Sales Representatives and partners closely with Field Service, Commercial Sales, and Marketing to expand contract attachment, retention, and renewal performance.

Key Responsibilities

• Lead, coach, and develop a high-performing team of Service Sales Representatives to achieve or exceed regional contract bookings, revenue, and KPI targets.

• Lead the development of KPIs and performance dashboards, collaborating with analysts to ensure clear visibility into performance, productivity, and growth opportunities.

• Drive successful CRM adoption by leading the team through funnel migration, reinforcing disciplined usage, and ensuring data flows accurately to support forecasting and decision making.

• Own contract sales performance for U.S. region with accountability for forecast accuracy, pipeline management, and results.

• Partner cross-functionally with Field Service, Commercial Sales, and Marketing to execute contract growth strategies and account plans.

• Drive new contract acquisition, renewals, and multi-year agreements by removing sales obstacles and advancing disciplined territory execution.

• Provide accurate monthly forecasts for contract bookings and revenue; communicate risks and opportunities clearly to leadership. Prepare and deliver business reviews, performance reporting, and leadership updates as required.

• Drive continuous improvement by optimizing sales processes to improve efficiency, scalability, and customer experience.

• Maintain strong customer focus by understanding evolving preferences, addressing escalations, and ensuring alignment between sales and service delivery.

• Continuously build competitive, market, and product expertise to inform strategy and coach the team effectively. Attract, develop, and retain top sales talent while fostering a culture of accountability, collaboration, and engagement.

Minimum Qualifications

• 5+ years of documented success in sales or account management within the life sciences, healthcare, or capital equipment environment.

• 3+ years of direct people leadership experience.

• Demonstrated ability to influence, lead through others, and drive results in a matrixed organization.