Clinical Outcomes Supervisor

Location:

Calmont Operations Building

Department:

Clinical Support & Prevention

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Clinical Outcomes Supervisor is responsible for the day to day oversight of all member-focused clinical outreach efforts at Cook Children’s Health Plan with a strong emphasis on telephonic call center oversight, preventative care, member screening, and member satisfaction. This position will provide leadership and guidance to the Health Plan Clinical Outreach team and will serve as a liaison to Quality Improvement, Service Management and Service Coordination. The supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/she will be well-versed in processes under the role’s responsibility and will be results-driven and focused.

Additional Information:

The Clinical Outcomes Supervisor is responsible for the day to day oversight of all member-focused clinical outreach efforts at Cook Children’s Health Plan with a strong emphasis on telephonic call center oversight, preventative care, member screening, and member satisfaction.  This position will provide leadership and guidance to the Health Plan Clinical Outreach team and will serve as a liaison to Quality Improvement, Service Management and Service Coordination.  The supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees.  He/she will be well-versed in processes under the role’s responsibility and will be results-driven and focused.

Education & Experience:

• High School Graduate required.

• At least 6 months of supervisory experience. 

Licensure, Registration, and/or Certification:

• Certified Community Health Worker OR Licensed Bachelor of Social Work required.

About Us:

Cook Children's Health Plan

Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region.  Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.