Senior Customer Success Manager - Public Sector

Job Description:

Location: UK (Flexible/Hybrid)

Clearance level: BPSS

Due to security clearance requirements candidates must hold or be eligible for BPSS. Candidates must be UK national/British passport holder and resided in the UK for 3 years and over.

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent, and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

The role:

We are seeking an exceptional Senior Customer Success Manager to oversee a high-profile $65m contract with a public sector client. This pivotal role combines operational delivery, P&L management, innovation, and leadership to ensure delivery excellence, sustained growth, and client satisfaction. The successful candidate will drive performance, maintain SLA commitments, and foster deep client relationships to identify and capitalize on opportunities for expansion.

Responsibilities:

P&L Management:

• Own and manage the financial performance of the public sector contract.

• Ensure profitability through effective cost management, revenue growth, and operational efficiency.

Delivery Excellence:

• Oversee end-to-end service delivery across ITO and Applications programs, ensuring they meet time, cost, and quality benchmarks.

• Drive adherence to SLAs, ensuring consistent achievement of agreed performance metrics.

• Champion delivery innovation to enhance client outcomes and drive operational improvement.

Client Engagement and Growth:

• Serve as the primary interface with client stakeholders, building and maintaining trusted relationships.

• Identify opportunities for account growth, developing and executing strategic expansion plans.

• Collaborate with cross-functional teams to propose tailored, value-driven solutions to client challenges.

Leadership and Team Management:

• Lead, mentor, and inspire a high-performing delivery team, fostering a culture of accountability, excellence, and innovation.

• Ensure the development and retention of key talent within the team.

Innovation and Strategic Contribution:

• Introduce best practices and innovative approaches to enhance service delivery and align with the client's evolving needs.

• Act as a thought leader, bringing insights and expertise to client discussions and contributing to broader company strategies.

Requirements:

The ideal candidate will be an experienced delivery leader with a strong background in IT services within the public sector.

• Proven track record managing large-scale public sector contracts ($50m+).

• Extensive experience delivering complex ITO and Applications programs to time, cost, and quality standards.

• Strong P&L management skills with demonstrated success in driving profitability and financial performance.

• Expertise in achieving SLA compliance and fostering delivery excellence.

• Strategic thinker with the ability to identify growth opportunities and develop actionable plans.

• Exceptional stakeholder management and relationship-building skills, with a client-first mindset.

• Strong leadership skills with a history of building and managing high-performing teams.

Desirable:

• Experience driving innovation in service delivery for public sector clients.

• Familiarity with public sector operations and contracts.

• Understanding of IT and applications modernization trends within public sector.

What we offer:

DXC provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

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