Principal Technical Program Manager, Ocean, Air & Revenue Management

Build the platform that powers global trade!

The Opportunity

Flexport is building the first modern logistics platform to make global trade easier for everyone. We are solving complex problems on a global scale and disrupting a multi-trillion dollar industry that has remained stubbornly unchanged.

We're looking for a P Technical Program Manager to develop technology that is reshaping the entire logistics and supply chain industries. You’ll work alongside other self-starters interested in solving complex real-world problems and making global commerce more efficient. 

The Ocean & Air Technology team is a cross-functional, full-stack team that builds software to power Flexport’s core freight product moving on Ocean and Air modes. Our mission is to match our clients' cargo to the best ship available, maximizing on-time delivery at the best rates to maximize our net revenue. Our work includes close collaboration with business leaders and ends users to automate and optimize this process. 

You Will:

• Partner with global engineering, product, and business stakeholders to orchestrate the delivery of the company’s most critical initiatives
• Guide and direct the work of other TPMs on the initiatives you manage
• Mentor other TPMs and help to improve the practices of the TPM organization, leveraging your deep expertise in technology execution
• Drive cross-functional planning and development, ensuring that program tasks are completed on time and managing resource, scope, and quality constraints
• Clarify ambiguities in product requirements and drive the development of technical requirements
• Identify and manage cross-team technology dependencies and align teams on roadmaps to ensure the timely delivery of initiatives
• Provide transparency and communication to key stakeholders about program status, risks, and changes in plans
• Proactively identify risks and blockers, drive mitigation strategy for the product and engineering teams, and manage stakeholder expectations
• Understand the technical architecture of the solution, analyze data to identify root causes of problems, and partner closely with engineers to resolve technical impediments
• Ensure that software development and continuous integration/continuous delivery guidelines (code Reviews, unit tests, code coverage), and any other compliance requirements, are followed
• Facilitate discussions, decision making, and conflict resolution
• Determine people, process, and technical solutions to address issues
• Coach/mentor new teams on Scrum processes and establish processes and tools for agile execution

You Should Have:

• 10+ years of technical program management experience, including management of large-scale programs
• Strong understanding of software product development and software architecture concepts
• Strength in agile/Scrum processes, project/program planning, organization, and time management
• A data- and metrics-driven mindset
• Ability to effectively manage large scale programs with ambiguity and competing priorities to help teams prioritize and focus
• Excellent communication and presentation skills for engineering and product teams, as well as for business and executive teams
• Self-motivation and ability to work independently
• Ability to roll up your sleeves and get things done; a strong owner where no task is beneath you
• A bachelor's degree in Computer Science/Engineering or a related discipline

Bonus Points If You Have:

• Experience working in supply chains, global logistics, or the measurement and optimization of software systems and development processes.
• Experience working with Jira and Confluence
• Experience with the planning functions of the Scaled Agile Framework (SAFe)

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

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