Sr. Service Tech

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SunPower needs YOU as a Sr. Service Tech! Are you looking for a chance to grow in your career and an opportunity to make a difference in the way the world is powered? Then this is for you!
This position comes with great compensation and benefits!The base pay for this position ranges from $23.18/hour to $34.79/hour. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.Depending on the position offered, other forms of compensation may be provided as part of a total compensation package including annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more. For more information, please visit our benefits site at https://us.sunpower.com/employees-benefits.  
Summary of Role:This position is responsible for completing residential solar service and warranty work. They support the Sr. Service Technician on warranty repair projects, service troubleshooting, completing service calls and problem resolution. Individuals applying for the Service Technician role must be able to work independently and as part of a team.

Essential Duties & Responsibilities:

• Responsible for the completion of all residential service and warranty related work with focus on safety, quality, and customer experience
• Troubleshoot and resolve residential solar warranty and service issues that arise from modules, monitoring, storage and balance of system components
• Investigate, mitigate and repair reported roof leaks
• Complete Field Service Requests and submit documentation
• Participate in regular meetings/provide feedback/contribute to Root Cause Corrective Actions
• Support training and onboarding of new hires
• Assist with installs, inspections, and site surveys
• Support tasks and initiatives as directed by operations leadership
• Ability to work with smart devices, gather information, and upload into system
• Operate and maintain electrical service vehicles and equipment

Minimum Qualifications:

• High School diploma
• 3 years of applicable electrical construction and solar experience
• Strong understanding of NEC codes, especially residential PV installations
• Experience with installing and monitoring of micro inverters
• Exposure to energy storage and backup systems
• Excellent customer service/communication skills
• Excellent time management/organizational skills
• Willingness to learn about new technologies and energy storage systems
• Must hold and maintain a valid driver’s license and have a personal vehicle to travel between job sites – no use of motorcycles or scooters during business hours 

Preferred Qualifications:

• Valid state or local Electrical Journeyman’s License preferred, depending on state requirements
• OSHA 30 Certification
• College degree
• NABCEP certification

Physical Demands and Working Conditions:

• Ability to traverse/maneuver job site and survey/assess all aspects of the construction process for extended periods of time
• Ability to climb a ladder onto a roof, walk across a roof, and install equipment to roof safely
• Work in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
• May be exposed to energized electrical equipment/construction chemicals and will be required to take appropriate precautions.
• Employee may handle work equipment and be required to lift, move and install materials up to 50+ pounds
• Noise level is moderate but varies depending on location
• Able to use and learn standard construction equipment/technology with proficiency
• Typical work hours are M-F in 8-hour shifts, potential weekends
• Must hold a valid driver’s license and own a registered insured personal vehicle to travel between job sites – no use of motorcycles or scooters during business hours
• Visual acuity to drive motor vehicles/mobile equipment/read printed and electronic documents
• Hearing capacity to receive, perceive