Facilities Manager

The Facilities Manager oversees the maintenance, safety and operations of ASU Enterprise Partners’ physical premises, including several work suites in Tempe and Scottsdale. This role ensures that the facilities are well-maintained, secure, and comfortable for ASUEP employees and visitors. The Facilities Manager leads and manages planning activities, including annual budgeting and space transition projects; it also oversees expense reporting and vendor management, with a focus on cost containment and organizational efficiencies. Responsibilities include management of conference and meeting facilities and providing exceptional service to guests hosting their events in our facilities. This position ensures daily building operations run smoothly and manages a team of customer service support staff who provide clean and well supplied break rooms, reliable fleet and mail services, and other operational services that facilitate a well-organized, comfortable, safe and efficient working environment.

What you'll do

• Develops and manages the annual budget and manages operations/facilities-related expenses, with a focus on cost containment

• Implements and manages a centralized procurement and inventory program for supplies and facilities-related materials, including development of policies and trainings that support organization-wide compliance

• Implement and manages asset tracking program, including development of policies and trainings that support organization-wide compliance

• Develops and maintains vendor contacts; fosters positive and collegial relationships with vendor contacts

• Manages contracts and payments with vendors, including invoices, POs, and SOWs

• Ensures that routine and as-needed maintenance/repair is performed to a high standard; this includes painting, materials repair, carpet cleaning, appliance repair, remodeling, materials installation, etc.

• Leads and manages projects as needed to facilitate efficient use of ASUEP facilities and resources

• Manages processes and programs directly related to exceptional customer service within scope of responsibility

• Uses sound judgment that is consistent with standards, practices, policies, and regulations of Enterprise Partners

• Partners with ASUEP team members to provide service needs (such as audio-visual needs for meetings)

• Builds and maintains positive relationships with all levels of team members

• Identifies barriers to exceptional customer service and makes recommendations to effectively resolve problems or issues

• Leads and supervises the Customer Service Coordinator and a team of Student Customer Specialists

• Manages, plans, and coordinates central supply ordering and delivery services, general maintenance and organization of office space, and other building-related needs

• Responsible for workspace health and wellness

• Manages and facilitates all office move requests

• Manages all aspects of fleet services, including vehicles and golf carts

• Facilitates long-term storage needs

• Maintains policies and procedures manual for areas of responsibility

• Recruits, motivates, develops and retains a high-performance team

What you'll need

• Exemplary customer service and communication skills, with demonstrated ability to outstanding support and service to employees and visitors, ensuring their needs are met promptly and professionally

• Problem solver who can take initiative and set priorities while being flexible 

• Ability to assume responsibility and make independent decisions

• Effectively manage complex situations involving numerous and sometimes competing constituencies

• Demonstrated ability to supervise others

• Ability to develop and manage procurement and inventory management efforts

• Ability to work occasional evenings, weekends, or early morning to meet customer service or project needs

• Ability to work both independently and as part of a team

• Strong and collegial interpersonal skills to establish and maintain effective working relationships with colleagues, visitors, and outside vendors

• Ability to liaise with property management to coordinate and ensure the physical, environmental and security conditions of the building

• Ability to coordinate and manage outside vendors for building-related issues

• Ability to communicate effectively in person, in writing, and by phone

• Highly organized, with superb attention to detail, thoroughness and able to handle multiple projects wi