Inside Sales

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders.  Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada.  FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.

Overview

Position Overview

At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

Responsibilities and Qualifications

Key Responsibilities

Customer Service & Sales Support     

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledgeable product support and resolve issues efficiently.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.

 

Order Management & Communication

• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
• Collaborate with outside sales reps and internal teams to fulfill customer needs.

 

Inventory & Showroom Operations

• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.

 

Cash Handling & System Use

• Operate and balance the cash register and drawer daily using proper procedures
• Utilize management software for billing, reporting, and project tracking.

 

Product & Project Knowledge

• Maintain up-to-date product expertise.
• Manage documentation and order details for large or complex projects.

 

 Logistics & Operations Coordination

• Coordinate deliveries with Operations staff.
• Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.

 

Safety  

• Maintain a clean, safe, and organized warehouse environment. 
• Follow all safety protocols and Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment.
• Use proper lifting techniques.
• Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt. 
• Wear appropriate personal protective equipment, safety shoes and clothing.

 

Trainings

• Must attend all required meetings in relation to sales and all company required training programs.

 

Physical Requirements

• Frequent use of hands and arms for equipment operation, grasping and manipulation. 
• Occasional pushing, pulling, lifting or carrying approximately 50 lbs. utilizing proper lifting procedures.
• Occasional driving or sitting in a truck, forklift or other similar equipment. 

• Additional physical requirements may be needed as duties are assigned.

 

Miscellaneous 

• Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers.
• Other duties as assigned.

 

Qualifications

• High school diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems

• Warehouse work which includes forklift experience/training.

Compensation and Benefits

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