Product Manager - Digital Channels Public Platform

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

 As a Product Manager in Digital Channels Enablement Public Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

This role supports the unauthenticated Chase.com experience, facilitating the launch and management of 9,000+ web pages. You will have extensive engagement across lines-of-businesses and support a variety of products.  

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Engages with all lines-of-business to prioritize and address emerging needs.
• Serve as a subject matter expert of the Public Site platform, with a complex understanding of technical capabilities and limitations, to create a unified user experience across Public web.
• Develop and maintain clear documentation of the scope, business requirements, core capabilities, workflows, and other materials .  
• Foster a collaborative quad engagement model.
• Manage Platform communications.

 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience establishing and defining modernized platform capabilities.
• Deep knowledge of AEM fragments, capabilities, and utilization.
• Ability to manage multiple scrums simultaneously.
• Experience establishing and maintaining a robust style guide and self-service materials.
• Understanding of CMS vs. HTML capabilities and requirements.
• Extensive experience working with internal stakeholders, ideally Marketers, and defining and driving objectives.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Knowledge of WCAG 2.0 conformance criteria.
• Ability to define timelines, manage projects, and coordinate resources across large scale initiatives.
• Experience with migration of technical stacks across AEM.
• Understanding of risk and robust procedures.

 

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.