Senior Manager, Digital Product Management (Connected Homes)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

We are seeking a Senior Manager, Product Management to lead strategy and execution for the SmartHome mobile application and customer portal supporting connected residential systems.

This role owns product direction, roadmap, and delivery for the primary homeowner-facing digital experience. You will manage a team of product professionals and define how connected device data, AI-driven insights, and intuitive mobile experiences deliver meaningful value to customers.

This is a hands-on product leadership role operating in a complex IoT environment spanning connected equipment, firmware, cloud platforms, analytics, and consumer-grade mobile applications.

Key Responsibilities:

What You’ll Own:

• Multi-year product strategy and roadmap for the SmartHome mobile app and customer portal
• Backlog governance and release execution across mobile and cloud capabilities
• Customer activation, engagement, and retention
• Translation of device telemetry into intuitive, actionable homeowner experiences
• AI-driven personalization, automation, and predictive insights
• Enablement of digital services and monetization opportunities

What You’ll Lead:

Product Strategy & Roadmap:

• Define a clear product vision grounded in customer needs and connected home trends
• Translate strategy into disciplined roadmaps with measurable engagement outcomes
• Balance innovation with reliability, usability, and performance

Adoption & Customer Experience:

• Define and track KPIs tied to activation, engagement, retention, and feature usage
• Improve onboarding, device provisioning, and connectivity flows
• Reduce friction and ensure high reliability in everyday use
• Use behavioral data and customer feedback to continuously refine the experience

IoT, AI & Intelligent Automation:

• Leverage device telemetry and cloud data to power predictive alerts, comfort optimization, and intelligent automation
• Embed AI-driven capabilities that personalize and simplify the home experience Translate complex system data into simple, customer-facing insights

Team Leadership:

• Manage and mentor Product Managers and/or Product Owners
• Establish accountability for roadmap execution and KPI delivery
• Elevate prioritization rigor and customer-centric decision-making within the team

Key Responsibilities:

• Bachelor’s degree
• 8 + years of product management experience in connected devices, or consumer mobile apps

Preferred Qualifications:

• Prior experience managing product professionals
• Experience building or scaling consumer-facing connected device applications comparable to smart thermostat or connected home ecosystems
• Strong technical fluency in device-cloud architectures, APIs, mobile platforms, and cloud services
• Experience embedding AI-driven personalization, predictive capabilities, or automation into consumer products
• Demonstrated ability to drive measurable adoption, engagement, and retention
• Strong customer obsession and experience leading products where usability, reliability, and simplicity are critical
• Ability to operate effectively across hardware, firmware, cloud, and mobile engineering teams

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life