Community Case Manager

POSITION GOAL: 

This position will help bridge the gap in services for vulnerable adults who may benefit from mental health treatment. This role will include working with individuals who may have been abused, neglected, or exploited; working with individuals to improve mental health, physical health, and overall well-being; and working with individuals and care givers needing geriatric mental health support. This role will work with individuals referred by Department of Children and Families and their care givers to reduce vulnerability and improve quality of life. This role will help access resources such as finances, housing, physical/mental health needs and develop daily living activities, natural supports in the community, and symptom management skills.

POSITION RESPONSIBILITIES:

1. CLINICAL WORK 
2. ADMINISTRATIVE RESPONSIBILITIES 
3. QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT 
4. PRODUCTIVITY EXPECTATIONS 
5. AGE BASED COMPETENCY 
6. CONFIDENTIALITY 
7. PROFESSIONAL DEVELOPMENT 
8. EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH COWORKERS AND CUSTOMERS

CPA 1:  CLINICAL WORK *

• Provide competent case management services in the community as assigned by supervisor.
• Provide case management services based on the philosophies and principles of emphasizing participant’s strengths.
• Assist in identifying, providing assertive outreach to, and establishing rapport with new case management patients.
• Assist in leading psychosocial groups as needed and/or requested by supervisor.

• Assess strengths and set goals with the participant and when appropriate with involved others; review regularly.
• Be well informed regarding participant’s physical health needs. Engage participants in a variety of ways to increase understanding of health condition/health literacy and motivation to engage in self management. Encourage participants to monitor and manage their health, emphasizing self direction and skills development.

Engage in the following patient centered case management activities as needed by each participant:

• Actively coordinate case by providing case consultation services and attending treatment meetings with internal staff and external agencies/organizations as needed.
• Employ problem solving with patient and when appropriate with involved others to help them resolve issues and problems.
• Provide appropriate crisis intervention assistance.
• Assist the participant in getting linked up with appropriate services based upon need.
• Encourage participant to become more actively involved in the community.
• Provide support and advocacy with various systems on behalf of participant to facilitate obtaining needed resources and/or protection of rights.

CPA 2:  ADMINISTRATIVE RESPONSIBILITIES *

• Complete necessary reporting on status of patients as requested by the state (i.e., AIMS).
• Work cooperatively with other professional staff within the office, in service of the participant.
• Attend and regularly participate in daily ACT team meetings.
• Attend and regularly participate in clinical and administrative supervision with supervisor and peers.
• Maintain responsibility for organizing a schedule and establishing priorities, according to existing patient and agency needs.
• Maintain adequate and timely documentation in the clinical record of treatment interventions a