Clinical Manager, Jordan Valley Senior Care (JVSC) PACE

Description

About Jordan Valley Health:

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Clinical Manager provides direct, day-to-day supervisory oversight of all clinical staff operating within the Jordan Valley Senior Care center and in the field (community/home settings), including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Medical Assistants (MAs). This position serves as the operational clinical leader responsible for maintaining standards of care, staff performance, regulatory compliance, and the smooth functioning of all nursing and clinical support services across the continuum of PACE care. The Clinical Manager also works in close collaboration with the Interdisciplinary Team (IDT), the Medical Director, and other PACE department managers to ensure participant-centered, high-quality care is delivered consistently in the PACE center, during home visits, during transportation, and at contracted care sites. This role carries dual accountability — for the people it supervises and for the clinical processes that govern their work.

Key Responsibilities:

 Nursing Staff Supervision

• Provide direct, daily supervisory oversight of all RN and LPN staff assigned to the PACE center and field operations, ensuring adherence to scope-of-practice requirements under Missouri Nurse Practice Act and organizational policies.
• Assign, coordinate, and monitor nursing staff scheduling to ensure adequate clinical coverage across all PACE center hours of operation and for home visit/field activities, accounting for participant acuity and census. 
• Conduct regular one-on-one supervision meetings with nursing staff; provide timely, documented performance feedback and coaching.
• Lead, administer, or coordinate nursing performance evaluations (annual reviews and probationary reviews) in collaboration with the Center Manager.
• Review and approve nursing documentation in the electronic medical record (EMR) for accuracy, completeness, and timeliness; provide corrective feedback as needed.
• Monitor nursing staff compliance with mandatory training, continuing education, licensure renewal, and competency validation requirements; maintain current licensure records for all supervised staff.
• Participate in recruitment, interviewing, onboarding, and orientation of new nursing staff.
• Serve as a clinical resource and escalation point for nursing staff questions, complex participant situations, and urgent clinical concerns during the workday.
• Ensure MAs operate within their defined scope of practice and organizational policies; MAs do not administer medications unless operating under a specific state-authorized protocol with RN oversight.
• Assign MA daily tasks and workflow in coordination with the clinic schedule and IDT priorities.

PACE Center Clinic Operations

• Oversee the day-to-day operational flow of the PACE clinic, including exam room readiness, equipment functionality, supply inventory, and scheduling coordination with the primary care and specialist providers.
• Ensure the clinic environment meets all applicable regulatory, safety, and infection control standards, including CMS PACE standards under 42 CFR Part 460 and Missouri DHSS requirements.
• Manage clinic supply and medication inventory processes, including coordination of medication orders, controlled substance accountability and supply reorder workflows.
• Oversee the preparation and maintenance of examination rooms and treatment areas; ensure equipment is calibrated, functional, and documented per maintenance schedules (e.g., AED, glucometers, oxygen equipment, nebulizers, wound care supplies).
• Ensure all clinical equipment inspection and maintenance logs are current and accessible for survey or audit review.
• Coordinate with the PACE center Manager and IDT regarding clinic appointment scheduling, participant flow, and urgent/same-day clinical needs.
• Oversee triage processes within the PACE center, ensuring nursing staff follow established triage protocols and escalation pathways for participants presenting with acute changes in condition.
• Ensure proper management of medical waste, sharps disposal, and biohazardous materials per Missouri