IT Support Engineer

Who is RTS:

Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational excellence to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a future of reaching a goal of zero waste.

Our technology platform utilizes sensors, GPS tracking, and highly engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers make tangible improvements to their waste management and recycling efforts. Ultimately, we are innovating to treat waste as a component material for other products in the circular economy so that as little as possible is deposited into landfills or incinerators. 

What we need:

As an IT Support Engineer at RTS, you will play a pivotal role in maintaining and enhancing our technology-driven operations. You will work closely with senior leadership and our offshore help desk team to efficiently triage and resolve IT help desk issues. Your expertise in desktop support, cloud computing, security, onboarding/offboarding, license renewals, and troubleshooting will be crucial in ensuring smooth IT operations.

The position is based in New York, NY, and is considered hybrid and requires a blend of work from home and in office, 3 days per week, Monday, Tuesday, and Thursday , with remote work on Wednesday and Friday.

What People say about You:

You are a proactive problem-solver with a keen ability to troubleshoot and resolve IT issues efficiently. Known for your strong communication skills, you make complex technical concepts easy to understand, ensuring a seamless experience for both technical and non-technical users. You take ownership of IT operations, prioritize security best practices, and continuously seek ways to enhance system performance. Detail-oriented and adaptable, you excel in managing multiple priorities while fostering a user-friendly and reliable IT environment in a fast-paced setting.

What you will be doing:

• Reporting to the Director of Engineering & IT you will collaborate with a team of IT professionals, including an offshore IT support team.
• Implement and standardize IT processes to streamline all operations.
• Proficiently handle Azure and Office 365 environments, along with a high-level understanding of networking and phone systems.
• Manage license renewals, and maintain relationships with service providers.
• Triage and troubleshoot a range of IT issues, ensuring timely resolution and minimal disruption.
• Foster a user-friendly environment, capable of effectively communicating with both senior executives and end-users.
• Guide the adoption of new technologies and best practices within the IT landscape.
• Provide adoption of industry best practices for securing the RTS cloud environment.
• Facilitates IT security audits or investigations.  
• Develops and implements business continuity protocols to minimize disruption to business operations in emergencies or data loss. 

Is this you? (

“Must Have” Skills/Experience:

• Minimum 2 years of relevant experience in IT, preferably in a help desk or technical support role.
• In-depth knowledge of Azure Infrastructure and Security, Active Directory (Entra), Defender, Handling security alerts from M365/Azure, Intune, Office 365, SharePoint and Exchange.
• High level understanding of networking, firewall and telephony.
• Experience with an ITSM product like FreshDesk, Jira, ZenDesk or ServiceNow.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with all levels of the organization.
• A user-friendly approach, capable of providing high-quality support to both technical and non-technical users.

 “Nice to Have” Skills/Experience: