Patient Engagement Specialist II - Homeless Outreach

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*The Patient Engagement Specialist II provides patient engagement and health education to patients of Family Health Centers of San Diego. Duties are split between providing patient engagement services and providing group and individual health education, with a particular focus on community health education. Specific assignments vary depending on program, grant, and patient demographics, with a focus on educating and connecting the medically underserved to community based healthcare services.

Job Roles

*Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.

*Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.

*Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.

*Is an effective, productive, and collegial team member.

*Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.

*Performs other duties as assigned.

*Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization’s demands.

Education/Certifications/Licenses/Registrations

*Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.

*At least 2 years of experience in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.

*High School diploma or GED required, or equivalent combination of education and life experience that provides the skills, knowledge, and ability to perform the essential job duties and which meets any required state or federal certification.

* Bachelor's degree with a focus on psychology, sociology, social work, communication, public health, or a related field strongly preferred; 4 years of recent or relevant work or life experience may substitute for the degree

*Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

*Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.

*Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

*Ability to work a flexible schedule, including evenings, nights, and weekends.

*Ability to work effectively with community members and patients from diverse social, cultural and economic groups.

*Ability to work effectively with other organizations.

*Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).

*Bilingual in English/Spanish may be required depending on assignment.

*Co