Business Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Agile Scrum Development, Business Analysis, IT Service Management (ITSM)

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Business Analyst will support the USCENTCOM J6 program in Tampa, Florida, as part of the Solutions Delivery organization.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Business Analyst on the Solutions Delivery team, you will turn mission needs into delivered capability. You will elicit and translate requirements, drive product delivery through structured increments, and own the outreach and adoption work that ensures the tools this team builds actually reach the people they are built for. You will operate at the seam between mission stakeholders and cross-functional delivery pods, keeping scope, priorities, and communication aligned as the program transitions from a staff-augmentation model to a deliverable-based, automation-first model.

JOB DUTIES (INCLUDE BUT NOT LIMITED TO):

• Elicit, analyze, and document business and technical requirements from mission stakeholders; translate them into user stories, acceptance criteria, and prioritized product backlogs.
• Own outreach, adoption, and rollout communications for delivered capabilities — publishing announcements, maintaining capability/landing pages, and coordinating demos and training so capabilities reach the enterprise.
• Map current-state (as-is) processes and design re-engineered future-state (to-be) workflows aligned to platform best practices, rather than lifting legacy processes as-is onto new platforms.
• Manage product delivery in ServiceNow SPM / Agile boards — grooming backlogs, tracking increments against the end-state, and running MVP/increment reviews as course-correction gates rather than checkboxes.
• Coordinate across cross-functional execution teams to keep scope, dependencies, and stakeholders synchronized.
• Develop and maintain delivery artifacts: requirements traceability, process documentation, SOPs, user guides, release notes, and stakeholder briefings.
• Support the transition to deliverable-based execution by defining acceptance criteria and validating deliverables against them.
• Facilitate stakeholder working groups, capture decisions and action items, and drive follow-through.
• Operate within IL5/IL6 and comply with DoD security, data handling, and stewardship standards.

REQUIRED SKILLS:

• Proven business analysis skills: requirements elicitation, process mapping, user stories/acceptance criteria, and backlog management.
• Strong written and verbal communication; able to produce polished stakeholder-facing communications, briefings, and documentation.
• Experience with Agile/Scrum delivery and supporting tools (Jira, Azure DevOps, or ServiceNow Agile/SPM).
• Familiarity with ITSM/ITIL concepts and platform-driven delivery (ServiceNow a strong plus).
• Demonstrated ability to translate mission/user needs into structured product requirements.
• Experience working in secure or DoD environments.

WHAT YOU'LL NEED TO SUCCEED:

• Clearance: Active Secret required; must be TS/SCI eligible.
• Experience: 3-5+ years of business analysis and/or product delivery experience.
• Education: Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).
• Certifications: DoD 8140 baseline certification (e.g., Security+) preferred.
• Role Requirements: Onsite at HQ Tampa; work performed in secure environments. Potential for hybrid exists pending customer approval.
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

DESIRED SKILLS:

• ServiceNow SPM/ITSM configuration or administration exposure.
• Experience communicating and rolling out enterprise applications or AI/automation capabilities to a broad user base.
• Business analysis or delivery certifications (CBAP/CCBA, PMP/CAPM, CSM/PSM, ITIL Foundation).
• Data literacy and dashboarding (Power BI or similar).
• Experience supporting deliverable-based or outcome-based contracts.
• Familiarity with USCENTCOM/J6 mission systems and requirements.