Head of Operations

We are seeking a dynamic and seasoned Head of Operations to lead True Classic’s global supply chain and operational strategy during our next phase of explosive growth. This role is critical in scaling our omnichannel capabilities—spanning DTC, retail, wholesale, and marketplace channels—while driving efficiency, cost discipline, and operational excellence across sourcing, logistics, warehousing, and fulfilment.

The ideal candidate brings deep experience leading complex, global supply chains at rapidly growing consumer brands. You will be responsible for designing and optimizing systems that support seamless product delivery, scalable infrastructure, and an exceptional customer experience across all channels. In addition to core operational accountabilities, this leader will drive process excellence and PMO discipline across teams—partnering closely with executive leadership to ensure operational alignment with company goals and cross-functional execution at scale.

This is a high-impact leadership role for a strategic operator who thrives in fast-paced, high-growth environments and is excited to build the foundation for long-term, international success.

All True Classic roles are global and omni-channel, driving accountability across product categories, regions, and sales/marketing channels. This role will allow you to impact operations company-wide, ensuring alignment with our business objectives and supporting executive efficiency at the highest level.

Please Note: This is a hybrid role, with a combination of remote work and in-office presence at True Classic’s headquarters in Calabasas, CA.

Key Areas of Accountability

Team Leadership

• Recruitment & Development: Hire and onboard top talent for internal teams and external partners, ensuring they align with the company culture and values.
• Team Motivation: Develop and implement strategies to foster a collaborative and high-performance work environment, encouraging innovation and continuous improvement.
• Partnership Management: Build strong & mutually-beneficial relationships with external partners (e.g., 3PLs, product vendors, consultants, SaaS partners, off-shore resources, etc) to ensure alignment with True Classic's goals and priorities.

Warehousing:

• 3PL Oversight: Manage global third-party logistics partners to ensure warehouse operations meet service level agreements and support omnichannel growth.
• Omnichannel Fulfillment Excellence: Ensure warehouse operations are optimized to support diverse fulfillment needs across DTC, retail, wholesale, and marketplace channels globally, delivering a consistent and scalable customer experience.
• Efficiency & Accuracy: Drive continuous improvement in inventory accuracy, order fulfillment speed, and operational efficiency using data-driven analysis.
• Capacity Planning: Monitor capacity across global warehouse locations and lead initiatives to scale infrastructure in line with demand.
• Technology Enablement: Implement and optimize software solutions to improve visibility, automation, and scalability.

Transportation:

• Inbound Logistics Management: Coordinate inbound shipments from suppliers to global warehouses, optimizing for cost, compliance, and on-time delivery.
• Outbound Delivery Optimization: Select and manage transportation partners to ensure timely, cost-effective delivery to customers, both wholesale and DTC.
• Internal Transfers: Manage product transfers across facilities to maintain healthy inventory levels and support cross-channel fulfillment.
• Reverse Logistics: Design and manage efficient return processes that minimize cost and environmental impact while preserving customer satisfaction.
• Freight Strategy & Reporting: Analyze transportation data and implement routing and carrier strategies to reduce cost and improve delivery performance.

Operational Excellence & Program Management (PMO)

• Business Process Ownership: Lead cross-functional process design and optimization effort