Customer Support Specialist- Hardware

Your daily workout

• You are the first point of contact for our B2B customers in North America with questions about our hardware and software products 
• You analyze technical processes, know how to troubleshoot technical issues on a professional level and act as an interface to your colleagues from the product, sales and customer success departments 
• You take responsibility for the smooth running of the day-to-day operations and thus increase the satisfaction of our customers
• You ensure careful documentation of all customer inquiries and solutions in our CRM system (Salesforce) and include new learnings and processes of feature innovations to our internal knowledgebase
• You proactively share feedback from the customer to our engineering teams to improve overall customer satisfaction

Your fitness level

• You have 2 or more years of experience in Customer Service and Support, Customer Management, or other relevant experience.
• You have experience in the field of B2B Customer Support with digital or hardware products
• You have excellent communication skills and take over ownership of solving the customer's needs
• You have technical interests (digital products, apps, hardware) and want to get to the bottom of new things 
• You have a high level of problem-solving, organizational and analytical skills
• Experience with Salesforce is a plus but not required!
• You are comfortable with a remote work environment and can remain motivated with minimal supervision.

Your training goal for your first 6 months

• You can complete complex customer requests successfully and independently 
• Thanks to your support, our average time to solution is 7 days 
• You have a good command of our CRM system Salesforce and are proficient in its daily use 
• You have built up trusting relationships with your team due to your open nature and are appreciated for the collaboration

The equipment we provide

• Occupy a challenging, varied position and take on exciting tasks
• Enjoy the start-up flair of an established company with colleagues who stick together
• Benefit from flat hierarchies to be able to exchange information quickly and without detours 
• You will earn an annual salary of $50,000 - $56,500
• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will be a part of an innovative community where you will work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1594.

Contact: Adrianna Jimenez

 For further information: https://egym.com/us/careers