Clinical Transition Liaison

Job Overview 

This role is responsible for generating home health and hospice referrals in designated territory/facility while serving as liaison between the agency, hospitals, nursing homes, physicians, patients and families, and community organizations. The Care Transition Liaison works to thoroughly identify the needs of referral sources, demonstrating a clear understanding of how referral sources make decisions and identifying decision-makers. Collaborating in a cross functional environment, assists with programs and protocols that provide for the delivery of improved home health care services, including performing complete and thorough pre-intake screens as appropriate.   

Location: Melrose Wakefield Hospital (On-site)

Hours: Full-Time 40 Hours Monday- Friday no weekends

Job Description 

Minimum Qualifications: 

1. Bachelor's Degree

2. Valid state issued Driver’s License. 

3. Two (2) years of experience marketing to physicians, long-term care, and assisted living facilities to develop effective relationships and referrals. 

4. RN licensure is REQUIRED

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

• Increases census through marketing of geographically defined areas and develop specific referrer relationships with potential referrers. 

• Develops specific referrer relationships with hospitals/community in defined geographic areas with primary focus on case management departments or as determined by the marketing team. 

• Provides referring agencies with information on existing and new programs and services by arranging presentations to hospitals and personnel as per marketing plans developed by the marketing team. 

• Schedules educational programs at hospitals in geographically defined areas to be given by Liaison, Program Coordinators, or other HHF staff as appropriate. 

• Notifies referring agencies/personnel of patient’s progress at HHF as appropriate. Delivers/mail all discharge summaries to social workers and discharge planners in defined territory. 

• Achieves business development targets such as conversation ratio of referral to SOC, hospital admission targets, and contacts/evaluations through detailed marketing plans. Supplies data for statistical reports and Assesses implications of data collection and participates in strategic planning. 

• Seeks out opportunities to become a preferred provider or partner for the account rather than solely a vendor.  

• Maintains an on-going, intimate knowledge of all HHF products lines and services and promote them as appropriate with the account.  

• Seeks out opportunities to participate or attend in account’s meetings, task forces, clinical teams, etc. where HHF expertise in post-acute care would benefit the account (i.e. ACO committees, re-admission groups, leakage management efforts) and would provide HHF a way to strengthen the relationship with the account.  Identifies circumstances where it would be appropriate/expected to involve participants representing HHF’s clinical departments in order to add particular expertise or leadership. 

• Underst