Senior Device Deployment Tech Specialist - M&A

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Senior Technician Specialist for Device Deployment works in collaboration with project managers, and 3rd party vendors to plan, budget, and oversee the implementation, operation, and performance of technologies within their respective specialty area of responsibility.

Serves as the primary subject matter expert within their respective Information Technology team, with deep knowledge of OhioHealth’s device deployment and configurations. This position leads and coordinates projects of all sizes by reviewing bidding documents, , and coordinating vendors.

This role initiates and leads 3rd party vendor resources leveraged for deploying endpoint technologies.

Responsibilities And Duties:

30% Technical Expertise - Serves as the deep technical expert for the applications supported by team.
- Support cross team technical collaboration
- Identify risks and design contingency plans
- Analyze existing operations and evaluate options for improvements
- Conduct security audits to identify areas of improvement
- Guides their teams through technical issues and challenges
- Assists with designing the governance, quality assurance and standards activities associated with ensuring technology architecture compliance of projects and products.
- Leads technology change to deliver business outcomes while also virtually leveraging subject matter experts from any other needed technical area.
- Oversees, or consults on, technology implementation and modification activities (for example, projects and products), particularly for new or shared solutions.
- Creates and delivers working, production-ready IT services that can be easily leveraged by agile teams
- Adaptability to new and emerging technology, oversees PoCs
 
25% - Provide the most Senior Technical support for a given site.  Address user escalations and high priority issues as assigned.  Works with other site technicians to assist them with closure of tasks and requests as needed. Drafts, modifies, and or reviews knowledge-based articles as needed to ensure and support consistency throughout enterprise. Provides training to new associates as needed.  Provides input to continuous improvement opportunities as they are identified.

20% - Oversees 3rd party vendors to ensure services are delivered on time, with quality, and are routinely checked to ensure performing optimally.

20% - Conducts site visits for quality assurance, Request for Information (RFI) fulfillment, and vendor meetings on project & operational work.

5% - Operations - Works with internal customers, IT field services, and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, capacity management, and other ITIL processes.

Minimum Qualifications: