Product Analyst, Client Experience | Individual Investors

As a Product Analyst on the Self-Service Team within the Individual Investors Client Experience (IICX) organization, you will leverage data and research to surface insights to inform the strategy and drive optimizations around client monitoring activities in the authenticated site and mobile app experiences. This role is central in the digital service transformation agenda in enabling growth and service messaging and engaging the self-serve client. Reporting to the Senior Product Owner for Monitoring, this role works alongside a cross-functional team of colleagues from technology, design, content and data to advance efforts from research through delivery. This is a unique opportunity to translate business needs into progressive and innovative technical solutions and process improvements to help excite and delight Individual Investing clients at T. Rowe Price. 

Responsibilities:

• Solutions Delivery— Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
• Assessing Client Experience— Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.
• Business Analytics— Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Required Qualifications:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred Qualifications 

• Experience in Financial Services industry
• 3+ years of experience as a business analyst or a related field. 
• Exceptional analytical and conceptual thinking skills. 
• Excellent planning, organizational, and time management skills. 
• Experience with digital analytics and voice of the customer platforms
• Experience with the Adobe Experience Platform suite of products  
• Experience creating and delivering data-backed business cases

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home