Physician Engagement Director, International Patient Services

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Director, Physician Engagement is responsible for building trusted, strategic relationships with the organization’s physicians and clinical teams to uncover innovations, emerging therapies, care delivery trends, and institutional initiatives. Acting as a senior clinical liaison, this role translates key insights from internal providers into actionable intelligence to inform external outreach, enhance service offerings, and strengthen the organization’s strategic position in competitive markets.

This individual will partner closely with clinical leaders and senior executives to ensure the external outreach team is equipped with relevant, current, and compelling clinical information that showcases the organization’s unique strengths. The role requires a balance of healthcare knowledge, relationship-building skills, and strategic communication.

Duties and Responsibilities:

·      Establish and maintain strong, collaborative relationships with internal physicians, clinical leaders, and department chairs.

·      Identify and monitor institutional clinical innovations, new programs, therapies, and service line developments.

·      Serve as the primary liaison between clinical departments and the external outreach/sales team.

·      Partner closely with key stakeholders to develop and execute communication strategies that translate clinical insights into impactful external outreach.

·      Represent the organization in cross-functional meetings to ensure alignment of  clinical priorities and outreach strategy.

·      Translate complex clinical initiatives, innovations, and service line developments into clear, compelling messaging tailored for external referral sources, business development activities, and strategic partners, ensuring alignment with institutional priorities and market needs.

·      Support strategic initiatives to enhance provider engagement, grow service lines, and expand referral networks.

·      Build credibility and maintain collaborative relationships with internal and external stakeholders through consistent, informed, and strategic engagement.

·      Establish structured feedback loops (e.g., focus groups, regular check-ins, surveys) with physicians and internal stakeholders to continuously refine engagement strategies and outreach content.

·      Lead the coordination of internal education efforts to ensure cross-functional teams are informed of clinical innovations, new programs, therapies, and service line developments, driving alignment across messaging, service delivery, and business development initiatives.

·      Demonstrated ability to lead through influence in a matrixed environment and foster strong, collaborative relationships across clinical, operational, and strategic departments.

 

Qualifications

Education

• Bachelor’s degree required. Strong understanding of science and technology

• Master’s degree in healthcare / clinical discipline (e.g., MPH, MHA, RN, etc.) is preferred

Experience

• Minimum 5–7 years of experience required in healthcare communications, strategic outreach, or a related healthcare business development role. Demonstrated success in engaging senior clinical leaders and translating clinical concepts into strategic business messaging.

• Preferred: Clinical or healthcare background - Experience in a large hospital system, academic medical center, or complex care environment. Familiarity with customer service or hospitality standards in healthcare. 

Knowledge, Skills, and Abilities

• Strong understanding of healthcare systems, referral patterns, and clinical service lines.

• Excellent interpersonal and communication skills, with the ability to navigate clinical and administrative settings.

• Strategic thinker with the ability to synthesize complex information and communicate clearly.

• Exceptional relationship-building and influencing skills across