Computer Support Specialist,Sr - Institutional Advancement & UW Foundation

The University of Wyoming is delighted to receive your interest in our vacant position!  We strive to connect with qualified and uniquely talented individuals to join our campus community.  We would love to hear how your experiences translate to this position, the University’s Mission, Vision, and Values, and encourage you to submit an application today!

JOB TITLE:   

Computer Support Specialist, Sr.

JOB PURPOSE:

Provide basic and routine computer support for unit operations including troubleshooting systematic departmental network, or server problems, software, hardware, peripherals and bringing the system back online; design a variety of queries and reports, coordinate, schedule and monitor data input and processing runs on Administrative or Academic systems; act as liaison between units and Information Technology; provide programming to correct and modify user's software programs. Provide information about appropriate computer and software usage and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• May establish and troubleshoot basic LAN systems.
• Provide hardware/software modifications, developments or updates to designated system; provide basic network system modifications or updates to enhance network operations.
• Provide programming to correct and modify users’ software programs.
• Respond to system failures to bring the system back to functioning levels of operation.
• Troubleshoot basic and routine computer, network, or server problems; act as liaison between units and Information Technology.
• Provide computer training; write or maintain user documentation/manuals for basic and routine software applications.
• Prepare and schedule computer runs to process and backup files; organize data input for processing and prepare and maintain input logs; provide analytical/statistical services.
• May review output for completeness and accuracy; create and distribute reports/data runs.
• Prepare a variety of basic and routine reports and queries using a variety of software and systems.
• Assist users to obtain required data and reports.
• Assist with designated computer security systems/password/file protection protocol; work with Unit/Information Technology regarding security problems, as directed.
• Assess computing needs and provide information to aid in identifying potential use of available computing resources.
• Set up operational procedures for users.
• Serve as technical resource to unit; provide basic and routine technical assistance and advice to unit, faculty, staff, and students with computer or data communications related hardware, software, and peripheral questions by phone or in person.

SUPPLEMENTAL FUNCTIONS:

• Maintain inventory of computer-related materials/supplies.
• Assist with departmental procedures and interpretation of policy.
• Keep abreast of new or enhanced technologies; may recommend software/hardware purchases.
• Evaluate and assess departmental needs; recommend or develop improvements to system.

COMPETENCIES:

• Attention to Detail
• Analysis/Problem Identification
• Consistency
• Independence
• Service Orientation
• Quality Orientation
• Work Prioritization & Management

REMOTE WORK ELIGIBILITY: Not eligible for remote work

This position provides vital support to campus customers and requires the successful candidate be available to work on campus. The Computer Support Specialist, Sr must be eligible to work in the United States, as sponsorship for work authorization or work visas is not available for this position.

MINIMUM QUALIFICATIONS:  

Education:  Vocational School, On-the-Job Experience, or Associate’s degree

Experience: 2 years full-time work experience, or combination of college coursework and full-time experience to equal 2 years

DESIRED QUALIFICATIONS:  

• Knowledge and experience with Microsoft Dynamics CRM 365, including solutions, entities, fields, forms, relationships, dashboards, Advanced Finds, charts, workflows, SSRS reports, import tools, and business rules.
• Knowledge and experience with Microsoft SQL Server Integration Services (SSIS), Microsoft Visual Studio, SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS).
• Experience with Ellucian CRM Advance or other Ellucian CRM solutions.
• Bachelor’s degree in computer science or related field

REQUIRED MATERIALS:  

Complete the online application and upload the following for a complete application: cover letter, resume or