Account Manager

The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love.

By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated.

Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love – we methodically engineer it throughout the consumer journey. That’s how we activate the synergistic power of brand building and performance marketing.

Engineering Brand Love through the courageous ambitions of our people and our clients.

The agency has significant momentum and we're still growing. Come join our team!

SUMMARY

We are looking for a smart, experienced, and motivated Account Manager to join our Columbus team. 

At The Shipyard, our Account Management team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes. 

The Account Manager is a trusted go-to person for the clients on day-to-day requirements, issues and challenges. Working on one or more accounts, this person functions as the “glue” that keeps client programs of work and people moving together to deliver executional excellence.

This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near Columbus. 

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without bringing your most authentic self to the agency.

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox. 

WHAT YOU’LL DO

You will manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.

Business Leadership

• Understanding, growth and workflow management across key advertising agency business functions:
• Relationship management of both client & internal teams
• Paid media campaign planning & management – digital and traditional
• Data & Analytics – paid media performance & optimization
• Strategy – research & analysis of industry trends, competitive data
• Creative – concepting & execution
• Production – TV, digital, radio & web
• Demonstrate understanding of client business objectives, utilizing to provide key direction or make decisions
• Demonstrate understanding of client’s business results
• Provide support on efforts to propel the client’s business forward such as competitive reviews
• Support annual account planning process for assigned account(s)
• Support the development of client business reviews for assigned account(s)

Financial Management

• Coordinate project estimates with agency producers
• Manage getting client signatures on project estimates   
• Track all approved estimates and monthly billing on client Budget Tracker, laddering updates to Account Supervisor or Account Director  
• Review monthly billing packets for accuracy and alignment within total budget
• Be an agency advocate, managing work as efficiently as possible to enhance profitability
• Recognize scope changes and elevate to Account Supervisor or Account Director
• Talent Usage Management/Tracking

Relationship Management

• Interact professionally with various levels of Company employees and outside representatives
• Serve as primary point of contact for clients and foster positive, consistent, trusted client interactions
• Foster positive, trusted agency relationships across disciplines/departments
• Contribute to a culture of collaboration and accountability to ensure work moves efficiently through the agency

Cross-Functional Scope of Work Facilitation

• Partner with Project Management team in servicing the client from project identification through to final delivery
• Provide administrative duties including coordination of client meeting materials and resources
• Provide detailed but concise notetaking for key meetings, to be used by Account Lead for internal and external communication (e.g., conference repor