Cashier

Cashier

 

**This position is eligible for a $500 sign on bonus for all hires from 11/1 to 12/31, 2023.  Bonus will be paid to employees in good standing in two parts, $250 after 30 days and the other $250 after 60 days of employment.

             

ISS/Guckenheumer offers a competitive compensation package including Benefits and Paid Time Off.

 

Key Purpose

The Cashier is the representative of Guckenheimer. He/she is responsible for the effective and efficient functioning of operating cash register and stocking product within the guidelines established by the client organization as well as the Corporation. 

 

Success Criteria

• Be able to anticipate customer needs, deliver on those needs and exceed expectations
• Identify service deficiencies and communicate effectively to a manager before becoming long term issues
• Positive attitude
• Have passion for customer service
• Being reliable, responsible, dependable, and fulfilling obligations
• Commitment to the service values and ethics of the client company
• Ensure full compliance with Allergen Policy

 

 

Key Areas of Collaboration and Influence

• Ability to effectively communicate, motivate and interact with all customers to help build and speak about the culture of Guckenheimer/ISS
• Develop and maintain good relations with cooks, servers, porters, and managers 
• Ensure customers feel welcome by greeting, smiling, and making eye contact

 

 

Ideal Candidate Experience

• Minimum 1 year in Retail Cashier or in a similar role experience in operating cash registers
• Strong customer services skills
• Have cafeteria or food operating skills
• Knowledge of setting up or restocking beverages and product displays
• Prior knowledge of basic computer skills
• Familiarity with electronic equipment, like cash register and POS systems​
• Good math skills
• Strong communication and time management skills
• Customer satisfaction oriented
• Prior experience handling cash and credit card transactions

 

 

Key Accountabilities

• To accurately record sales on a cash register and make changes for customers within a 1% margin of error
• Respond to customer concerns in a professional and urgent manner per company’s policy
• Follow all safety rules and be actively aware and observant in prevention of accidents
• Commitment to the service values and ethics per company’s standard
• To operate Cash Register Accurately
• To recognize menu items and accurately charge customers for purchases
• To prepare and stock service areas for hot and cold beverages, such as coffees and teas
• Clean or sanitize work areas, utensils or equipment
• Provide customers with product details, such as coffee blend and preparation descriptions
• Ensure the service set up is clean and in a neat attractive manner with proper signage for all café stations
• Maintain inventory of all paper, beverage, condiments and grab & go items are fully stocked throughout the day
• Perform side work and end of shift closeout tasks
• Provide exceptional customers service and maintain neat cashier stand appearance
• Work efficiently on moving the customers through the line quickly while keeping everything around the café clean by HACCP guidelines
• Assist with front of house additional set ups and breakdown of food products 
• Perform side work including opening and closing shift tasks 
• Must follow other duties as assigned.

 

 

Physical Demands & Work Environment

• Ability to lift a minimum of 25 pounds

• Employee must be able to work on their feet 8 hours per day excluding breaks
• Employee must be able to work under pressure and time deadlines during peak periods
• Ensure and maintain safe working environment for all dining customers and staff
• For California employees, suitable seating is available for this position

 

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.