Senior Director of Information Technology (Full-time)

Job Title: Senior Director of Information Technology

Reports To: President & CEO

Role/Pay Grade: L6/ 8

SUMMARY

The Senior Director of Information Technology is the museum’s senior technology executive, responsible for strategy, reliability, security, and innovation across all IT infrastructure, applications, and digital systems. Reporting to the President & CEO, this position combines visionary leadership with hands-on technical expertise to ensure Frost Science’s systems are designed and maintained for security, scalable, and future ready.

The Senior Director of Information Technology leads teams responsible for enterprise IT, cybersecurity, helpdesk, networking, storage, virtualization, CCTV, VoIP communications, digital systems, exhibit AV and application development. The role also provides technical direction for secure infrastructure supporting outside entities and participates in future museum expansion initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic & Operational Leadership

• Develop and execute a multi-year technology roadmap aligned with institutional goals and visitor experience.
• Lead IT operations, cybersecurity, Helpdesk, and digital systems teams focused on uptime, innovation, and security.
• Partner with executive leadership to align technology with operational, educational, and experiential objectives.
• Participate in future museum expansion initiatives, ensuring technology infrastructure is scalable and aligned with new facility plans.
• Manage IT documentation, protocols and SOP development including network diagrams, data flow, security layers.
• Review, evaluate, and govern all proposed museum IT systems, platforms, and technology acquisitions to ensure alignment with the museum’s existing architecture, cybersecurity standards, and long-term technology strategy.
• Manage technology budgets, capital planning, and vendor relationships.

Infrastructure & Systems Management

• Oversee enterprise IT infrastructure: servers, networking, virtualization, and storage.
• Manage VMware vCenter environments for performance and availability.
• Plan and oversee VMware infrastructure upgrades and lifecycle modernization.
• Administer SAN storage and plan for future SAN replacement and expansion.
• Oversee Microsoft SQL Server and MySQL database management, optimization, and backup strategies.
• Manage Linux and Apache web servers supporting internal and external applications.
• Knowledge of Microsoft Terminal Services / Remote Desktop Services (RDS) for secure remote access.
• Knowledge of Microsoft Office 365, Exchange Online, Teams, SharePoint, and OneDrive, integrated with Active Directory and Azure AD.
• Manage Okta for MFA, SSO, and identity lifecycle automation.
• Oversee Fortinet FortiNAC for wired and wireless access control.
• Manage Palo Alto firewalls for segmentation, VPN, and advanced security.
• Knowledge of Versa SD-WAN with multiple BGP-routed ISP connections for resilient connectivity.
• Oversee core switching, VLAN design, Split DNS, routing, and QoS management.
• Knowledge of Ubiquiti Wi-Fi systems to deliver reliable, secure wireless access for guests and staff.
• Manage network segmentation and secure IT infrastructure for any approved external entities operating within the museum’s network boundaries, ensuring strict isolation and compliance.
• Lead edge network upgrades and modernization.
• Direct disaster recovery planning and testing using Veeam Backup & Replication, including immutable and offsite backups.
• Oversee Synology CCTV systems and storage infrastructure for 200+ cameras.
• Oversee IT Helpdesk operations, ensuring efficient, customer-focused technical support for museum staff.
• Oversee the Voice over IP (VoIP) phone system including system reliability, configuration, and call routing; Avaya experience is a plus.
• Maintain proactive monitoring, patching, and capacity planning.

Cybersecurity, Endpoint Protection & Vulnerability Management

• Lead cybersecurity and risk management across all systems and data assets.