Technical Assistant

Description

Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.

 

Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.

Liberty Mutual has an exciting Technical Assistant position available.

 

The role will cater to the Pacific Time Zone, and candidates must be prepared to follow a schedule that begins at 8:30 am PST.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Bala Cynwd, PA; Boston, MA; Hoffman Estates, Il; Indianapolis, IN; Lake Oswego, OR; Las Vegas; NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. Please note this policy is subject to change.

• In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
• You will respond to routine correspondence, inquiries and information requests, and resolve routine problems or escalating them as necessary.
• Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
• Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc.
• Ensures completion and accuracy of data, paperwork, and/or forms.
• Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
• Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc.
• Ensures accuracy of information and runs reports as needed.
• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
• Provides administrative support to technical staff which may include, creating documents, forms, spreadsheets, presentation material, etc.;   reviewing incoming mail and determining course of action; preparing and sending out form letters.
• The candidate must have 3 years of experience in ExPRS and/or Workers' Compensation.
• The candidate must possess experience with GRS Claims.
• The candidate must have experience in a production type environment
• For the right candidate, we are willing to consider hiring at the Grade 8 Technical Assistant II level.

Qualifications

• High school degree or equivalent, plus at least 3 years of related administrative office work experience.
• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• Ability to deliver quality customer service using standard practices.
• Basic knowledge of Microsoft Office applications, such as Excel and Word. Must have current Claims Services experience.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace tod