A/R Dropship Correspondent

Compensation Details:

$21.39 - $26.83 per hour

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

* Benefits are provided in compliance with applicable plans and policies.

Job Description:

The primary responsibility of this position is to research, analyze, and resolve all retailer inquiries related to dropship transactions and other disputed items (including dropship, warehouse, and service disputes). The goal is to ensure the timely resolution and reconciliation of disputes on store statements. This is achieved through accurate online transactions and comprehensive written documentation to support or resolve deductions, dating changes, and related issues.

What You’ll Do

• Research, analyze, and resolve retailer inquires pertaining to dropship transactions as received via written correspondence, fax, telephone or email; perform on-line accounting transactions as well as written documentation to support or resolve deductions, dating changes or other transactions related to dropship billings.
• Process retailer requests for dropship credits through the Credit Memo Express process:  Receive credit memo requests, sort requests by store number, research and validate to ensure the retailer was billed as per the request and that proper documentation has been received to support the credit, verify in SAP that the credit has not already been issued, create a chargeback request to the vendor and forward to Invoice Processing.  When necessary process re-bills to retailers when vendors successfully dispute chargebacks (i.e. providing proof of delivery).
• Work closely with the Cash Application team, Credit, vendors, and internal departments to effectively address and resolve dropship invoicing issues and other accounts receivable disputes.
• Assist retailers in resolving outstanding billing disputes reflected on their statements, specifically within your assigned regions.
• Serve as the primary point of contact for inbound calls from stores in your assigned regions. Additionally, provide phone coverage for high-priority calls and support for absent team members as needed.

Required Skills

• Bachelor’s degree preferred, or relevant work experience
• Strong PC skills utilizing Windows an