Technical Service Specialist (BASF-Chemetall)

Now hiring! Technical Service Specialist (ECT-Chemetall)

 

We are looking for a Technical Service Specialist to join our Chemetall team in Central IL / Peoria, IL

 

Come create chemistry with us!

 

BASF/Chemetall, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.  

 

The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment.

 

As a Technical Service Specialist (TSS) you will have responsibility leading and coordinating all technical, purchasing, inventory, reporting activities, managing assigned projects, and responding to customer needs and complaints for our customer accounts within the Central Illinois / Peoria, IL area.  

 

This position offers an incentive bonus plan, company car, laptop, phone, and all travel expenses covered by the company; travel for this role is 50% daily travel within your territory with occasional overnight travel.

As a Technical Service Specialist (ECT-Chemetall), you create chemistry by...

 

• Being the first line of technical support with customers, providing in-depth technical service.
• Fostering a Safety mindset acting as a safety ambassador for your customers.
• Completing all required BASF compliance training, such as all required technical training utilizing the BASF / Chemetall CL3 platform, in person live training and adjacent technical seminars.
• Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system cleanup, team audit meetings, process analysis, and inventory management where necessary.
• Planning service visits with the purpose of bringing value to the customer (not just pinks and blues). Developing and strengthening relationships with key stakeholders. For example: regular touchpoints with quality, engineering, line supervisors, operations etc., which will help identify gaps and potential needs for future opportunities.
• Communicating with a written service report utilizing clear purpose driven comments of action items and findings and loading them into Salesforce and notify all key stakeholders.
• Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference.
• Setting up each account with the proper process instructions for the chemical process supplied by BASF / Chemetall.
• Educating our customers on proper handling of chemicals, reagents, and sample submission procedures. Being responsible to assist & facilitate the installation, troubleshooting and training of proper use of process equipment provided by BASF / Chemetall to the account.
• Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers)
• Being open to taking direction & engaging in feedback/feed forward with senior colleagues to improve & grow professionally.