General Manager - Mt. Juliet, TN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

 

The General Manager is accountable for managing all aspects of a high-volume supply chain logistics operation to ensure consistent service quality, customer satisfaction, profitable and cost-efficient operations, and compliance with company policies, ISO standards, Sarbanes-Oxley requirements, and other regulatory guidelines. This role typically oversees single or multiple sites of greater complexity, including larger employee populations, broader operational scope, multi-client or technology-enabled environments, and expanded financial and customer accountability. The General Manager II provides leadership across operations, customer service, financial performance, talent development, and continuous improvement initiatives while modeling the company’s guiding principles and core values.

Required Experience

• Minimum 10 years of relevant operations leadership experience.

• Experience driving revenue growth, retaining customers, and managing profitability across multiple sites.

• Proven expertise in operations and business management, including budgeting, EBITDA, forecasting, and customer service.

• Experience leading geographically dispersed teams and delegating responsibility effectively to direct reports.

• Strong project management experience with solution-driven strategies to achieve operational goals.

• Experience with startup management, new business, and implementation initiatives as a project lead.

• Experience and proficiency with Tier 1 supply chain systems, including WMS, TMS, WCS, OMS, and ERP.

• Experience with labor management tools and performance controls, with demonstrated success driving performance methodologies and practices.
  
  

Education

• High school diploma or GED required.

• Bachelor’s degree in Logistics, 3PL, Transportation, or a related field preferred.

• Master’s degree preferred.
  
  

Core Responsibilities

• Lead and manage all aspects of a high-volume supply chain logistics operation across one or more sites.

• Coordinate customer service efforts across departments and maintain strong customer relationships through regular communication.

• Drive attainment of profit objectives and provide financial analysis and decision support.

• Identify and develop additional business opportunities with existing customers.

• Ensure safety, quality, and cost control programs are established and maintained.

• Oversee operations management, staffing plans, scheduling, and labor levels to meet customer requirements and control costs.

• Provide leadership in coaching, mentoring, personnel selection, and professional development.

• Maintain corporate productivity and quality award programs to recognize outstanding performance.

• Encourage use of performance management systems and continuous improvement processes.

• Establish ongoing continuous improvement programs, including Kaizen, Lean, and quality initiatives.

• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cos